Customer Support Executive

4 weeks ago


Hyderabad, India CIEL HR Services Full time
Job Title:

Customer Support ExecutiveLocation:

Hyderabad (Only Hyderabad based candidates) No relocation/no out stationed candidatesEXP:

0-5 YrsEducation:

A bachelor's degree in any discipline

Job descriptionCustomer Support Executive Responsibilities:● Respond promptly and accurately to customer inquiries by phone calls, emails, chats and support tickets.● Must have experience in upselling and achieve assigned targets● Keep records of customer interactions, process customer requests and file documents.● Manage both new and existing customer and evaluates and resolves problems of the customer● Identifying customer needs and helping customers with the application● Collecting and analyzing customer feedback.● Providing proactive customer outreach and escalating the request if required and managing communication between the teams.● Analyses of several platforms to suggest new scopes.● Maintaining a personal discipline and pleasant work environment for the team.● Must be a Team Player with positive attitude and proactively work with cross functional teams for customer queries resolution● Must Take responsible of his own task and work with minimal supervision● Great problem solving ability -asses all option before making decision● Able to Work in high stress and fast paced environment● Ability of handling Multitask and outstanding negotiation and conflicts resolving skills

Customer Support Executive Requirements:● A bachelor's degree in any discipline● A minimum of 0-3 years' experience.● Excellent interpersonal and written and oral communication skills.● Knowledge of the CRM process.● Basic Computer skills and knowledge in MS office -Excel /Googlesheets/Word/PowerPoint will be an added advantage

Languages :

English & Hindi mandatory

Note : -FLEXIBLE FOR ROTATIONAL WEEK offs FOR 5 DAYS WORKING



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