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Customer Support Executive

5 months ago

Somajiguda Hyderabad Telangana, India Zoi Health Pvt Ltd Full time

**Job Title**: Customer Support Executive

**Location**:Somajiguda

**Company Overview**:
Zoi Hospitals is a leading Hospitals committed to delivering outstanding Care,services and ensuring exceptional Patient satisfaction. We value our patient's and strive to provide them with the highest level of support and assistance. As we continue to grow, we are seeking a dedicated Customer Support Executive to join our team.

**Position Overview**:
The Customer Support Executive plays a vital role in ensuring positive Patient's experiences by addressing inquiries, resolving issues, and providing timely assistance. This position requires excellent communication skills, strong problem-solving abilities, and a Patient-centric approach.

**Key Responsibilities**:

- Provide accurate information about services, pricing, promotions, and company policies to customers.
- Resolve Patient issues and complaints effectively and efficiently, escalating complex issues to higher levels of support when necessary.
- Keep detailed records of Patient interactions, including inquiries, complaints, and resolutions, in the Hospital's ERP system.
- Follow up with patient's to ensure their inquiries or issues have been addressed satisfactorily and to gather feedback on their experience.
- Collaborate with internal teams, including sales, technical support, and logistics, to coordinate Patient support efforts and achieve timely resolutions.
- Stay informed about Service updates, service changes, and Hospital announcements to provide accurate and up-to-date information to patients.
- Identify opportunities for process improvements and suggest strategies to enhance the overall customer support experience.
- Adhere to service level agreements (SLAs), performance metrics, and quality standards to meet or exceed Patient satisfaction goals.

**Qualifications**:

- Applicable for any graduate (B.Sc, B.Com, or M.Sc)
- Proven experience in customer service, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
- Strong problem-solving skills and the ability to think quickly and creatively to address Patient's concerns.
- Empathy and patience when dealing with patient's, with a focus on delivering exceptional service and taking Feedbacks.
- Ability to multitask and prioritize tasks effectively in a dynamic work environment.
- Positive attitude, team player mentality, and willingness to collaborate with colleagues to achieve common goals.
- Flexibility to work in shifts.
- Commitment to continuous learning and professional development to stay updated on industry trends and best practices in customer support.

Mobile.No:
9121233382

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,086.00 - ₹20,455.88 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer relationship management: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Telugu (required)
- Hindi (required)
- English (required)

Work Location: In person