Front Desk Supervisor
2 weeks ago
**Responsibilities**
- Liaise with hotel management executives to obtain KPIs and targets for the front desk and ensure all team members are fully aware of the objectives.
- Manage the rotas for the reception team members and always ensure adequate cover.
- Ensure that the process for booking guests is followed.
- Make suggestions on how best to improve the booking system or other systems to streamline processes.
- Implement and develop plans and strategies to ensure that all team members work consistently and follow procedures.
- Develop performance review plans for the reception team and use them to reward excellent work or address any team issues.
- Provide reports to hotel management on the performance of the reception desk.
- Provide cover when required to ensure the desk is manned at all times.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,797.19 - ₹23,621.79 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Joining bonus
- Performance bonus
- Yearly bonus
Work Location: In person
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