Customer Support and Onboarding Intern

2 months ago

Jubilee Hills Hyderabad Telangana, India Sadguru Information Systems Pvt. Ltd. Full time

As a **Customer Support and Onboarding Intern**, you will play a critical role in ensuring our customers have a seamless experience with our product or service. This is an excellent opportunity for someone looking to gain hands-on experience in customer service, product training, and client relationship management. You will assist in responding to customer inquiries, guiding new users through onboarding processes, and delivering product demonstrations.

**Key Responsibilities**:

- Provide step-by-step onboarding guidance to new clients, ensuring they are fully equipped to use our product/service
- Conduct product demonstrations and training sessions for new and existing customers
- Collaborate with the customer support team to identify and resolve customer issues
- Document customer feedback and suggest improvements to enhance the onboarding and support process
- Help create and update user guides, FAQs, and training materials
- Participate in team meetings to improve support processes and client satisfaction
- Provide proactive follow-up with customers to ensure their ongoing satisfaction

**Qualifications**:

- Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field
- Strong verbal and written communication skills
- A passion for customer service and problem-solving
- Ability to work both independently and as part of a team
- Good organizational skills and attention to detail
- Proficiency in Microsoft Office, Google Workspace, or similar tools
- Familiarity with CRM systems (preferred but not required)
- Basic technical aptitude to understand and explain product features
- Positive attitude, eager to learn, and adaptable in a fast-paced environment

**What We Offer**:

- A hands-on learning experience in a growing company
- Mentorship from experienced professionals
- Opportunities to develop soft skills in customer service, communication, and problem-solving
- The chance to impact the customer journey and contribute to client success
- Potential for full-time employment upon successful completion of the internship

**Job Types**: Full-time, Internship
Contract length: 6 months

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 30/09/2024

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