Customer Excellence Associate

4 weeks ago

Indiranagar Bengaluru Karnataka, India Royal Brothers Full time

**Job Description - WORK FROM OFFICE (INDIRANAGAR, BANGALORE)**
- Creating Tickets
- Generating daily tasks and SLA report
- Highlighting key issues to the Team Leader.
- Analyzing repeated issues and reporting the same to Team Leader.
- Processing refunds and compensations as per the metrics.
- Meeting KPI (Key Performance Indicator)
- Resolving issues within SLA
- Customer retention.
- Handle different types of disputes.
- Following SOP and ensuring that other teams are following their SOP.
- Conduct investigations to determine the root cause of the issue and record it.
- Identifying process gap with the internal team and escalating it to Team Leader.
- Willing to take additional responsibility.
- Analayze the escalation/Complaint trend and report it to the Team Leader.
- Serve as the primary point of contact for customers with complex issues that require escalation
- Handle customer inquiries and complaints, providing resolution in a timely and professional manner
- Maintain up-to-date knowledge of company products, services, and policies
- Escalate customer issues to the appropriate department or team member, following established protocols and generate tickets.
- Keep detailed records of customer interactions, documenting all correspondence and actions taken in tickets
- Monitor customer satisfaction levels and identify areas of improvement
- Generate reports on customer escalations, trends, and root causes
- Make recommendations to Team Leader and HOD on process improvements
- Assist other departments with special projects as needed
- Perform other duties as assigned
- Exceptional written and verbal communication skills
- Ability to stay calm under pressure and maintain a positive attitude
- Excellent problem-solving skills
- Strong time-management and organizational skills.

**Required Experience, Skills, and Qualifications**
- Freshers can also apply.
- 2nd PUC Minimum
- Good communication skills and critical thinking.

**Job Types: Full-time, Fresher, Walk-In**

**Salary: Upto ₹20,000.00 per month**

Work Remotely
- No

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹13,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Indiranagar, Bengaluru - 560038, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: One location

**Speak with the employer**
+91 8884174174

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