Partner Engagement Associate
3 weeks ago
**About Dhwani Foundation**:
Dhwani Foundation is a Bengaluru based registered trust. Its primary objective is to
improve the productivity & efficacy in the social sector, through organizational
development programmes, technology enablers, system & process improvement and
Currently foundation's work is spread in Karnataka, Tamilnadu, North-East and other
parts of the country, supporting close to 1500 grassroots NGOs through various
initiatives. Dhwani foundation also works with the Government, Donors, NGO
Federations, Academia and other stakeholder to promote a vibrant and credible social
sector. Dhwani foundation is a team of 30 members from diverse fields who bring-in
interesting dimensions to the development sector.
**Position**: Partner Engagement Associate - Goonjan (Full time)
**Location**: Bangalore
**Purpose**:
We are looking for a dynamic, enthusiastic and creative Partner Engagement Associate to
manage our ongoing relationship with the growing base of our NGO partners.
**Key Responsibilities**:
Interact with partner NGOs face to face and / or over the phone
Participate in & Host networking events, webinars
Formalize methodology to seek reviews, testimonials, feedback, product experience
Handle and escalate customer requests, complaints, concerns
Improve onboarding - manage contracting, invoicing, baselining process
Evaluate, develop and improve tutorials and other communication infrastructure
Analyze customer data to improve customer experience
Minimize customer churn
Aid in product design and product development
Promote an energetic fan base for Goonjan and locate brand ambassadors to share
the product's benefit and value
Develop detailed understanding of the product to assist customers better
Develop measurable customer success indicators
Contribute to DF’s social media presence & other content with success stories
Collaborate with Marketing/sales team & Implementation team
**Experience**:
Not mandatory. Freshers can apply.
**Skills & Knowledge**:
Should have a Graduation degree in Business Administration or similar
Strong inclination to customer service and passion to achieve customer satisfaction to
the highest level
Proficient in Microsoft Office and any CRM tool is an added advantage
Should have excellent Communication & presentation skills
Should be a natural & active listener
Self-driven and proactive in nature
Ability to multi-task and manage multiple partners (in 100’s)
Exposure to social sector is not mandatory but is a plus
Working knowledge of Kannada and English
Should be willing to travel
**Application Process**:
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