Customer Experience Executive

5 months ago


Chennai, India Galaxy credit service Full time

Job Title: Customer Experience Executive

Location: Chennai

Experience: 1-5 Years

Industry: Automotive, Automotive Finance, Hospitality / Airlines

About Us:We are seeking a passionate and experienced Customer Experience Specialist to join our team. Our company is dedicated to providing exceptional customer experiences in the automotive industry, with a focus on motorcycles. If you have a passion for motorcycles, a commitment to customer satisfaction, and the ability to create lasting relationships, we want you to be part of our team.

**Responsibilities**:
1. Manage Enquiries:
Handle all incoming enquiries with professionalism and efficiency.
Convert enquiries into buyers or potential buyers.
Proactively seek new leads to promote our products.
2. Initial Contact:
Develop rapport and trust with customers through effective communication.
Cultivate and nurture customer relationships with credibility and trust.
3. Consultation:
Understand the customer's needs and provide suggestions on features and benefits.
Guide customers to make informed decisions.
Identify and address additional customer needs, such as extended warranties and accessories.
4. Test Ride:
Offer experiential test rides to all customers.
Evaluate the suitability of motorcycles based on customer feedback.
5. Proposal:
Discuss payment options and financing plans with customers.
Negotiate within predefined limits to close sales.
6. Order Taking:
Complete sales transactions accurately and promptly.
Manage the order and delivery process, including scheduling necessary vehicle work.
7. Waiting for Delivery:
Monitor delivery timescales and update customers on progress.
Ensure a smooth delivery process.
8. Delivery:
Conduct motorcycle handovers, demonstrating vehicle functions and answering questions.
Explain after-sale services, warranties, and service plans.
Create a memorable delivery experience for customers.
9. Follow-up:
Conduct follow-up calls or visits based on customer preferences.
Ensure customers are satisfied with their motorcycle and provide additional training if necessary.
Maintain a customer calendar and identify referral and sales opportunities.
10. Organize / Participate in Customer Events:
Organize and participate in customer ride events and community-building activities.
Handle customer complaints and follow Customer Voice Handling SOPs.
11. Customer Records:
Maintain accurate customer records and information.
Use information to build relationships and promote retailer activities.
Share information with colleagues as needed.
**Requirements**:
Minimum of 2-5 years of experience in sales and operations, preferably in the automotive, automotive finance, hospitality, or airlines industries.
3 years' experience in managing direct selling.
Passion for motorcycles and the ability to create excitement about them.
Strong communication, interpersonal, and relationship-building skills.
Customer-focused mindset and a commitment to providing exceptional customer experiences.
Ability to work independently, stay self-motivated, and achieve results with passion and knowledge.
Strong organizational skills and attention to detail.

**Salary**: Up to ₹40,000.00 per month

Schedule:
Day shift
Ability to commute/relocate:
Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Schedule:

- Day shift

Supplemental pay types:

- Joining bonus
- Performance bonus



  • Chennai, India Telecaller executive Full time

    **Pulled from the full job description** - Flexible schedule - Health insurance - Paid sick time - Paid time off ₹15,000 - ₹20,000 a month Job type Permanent Fresher Full-time Shift and schedule Day shift Benefits & Perks Paid time off, Paid sick time **Benefits**: Pulled from the full job description Flexible schedule Paid sick time Paid time off Job...


  • Chennai, India Talent Excellence Full time

    **Job Title**: Customer Experience Executive **Location**: Chennai **Experience**: 1-5 Years **Industry**: Automotive, Automotive Finance, Hospitality / Airlines **Job Type**: Full-time **About Us**:We are seeking a passionate and experienced Customer Experience Specialist to join our team. Our company is dedicated to providing exceptional customer...


  • Chennai, India Equiniti Full time

    Management Level I **Customer Experience Executive**: **Team **:CEC - US **Reports to**:Team Leader **Role**: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. **Business Function**: EQ India Operations team work...


  • Chennai, Tamil Nadu, India Servify Full time

    **Position Summary**: The position requires the Interaction with Customer face to face and over the Phone call and handling the CRM to create the customer complaints, Invoice booking and handling Customer escalations. **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers always - Responding promptly to...


  • Chennai, India Sweet Karam Coffee India Private Limited Full time

    **ROLES AND RESPONSIBILITIES** - Provide accurate and timely responses to customer inquiries. - Maintain a high level of product knowledge and provide clear, detailed information to customers. - Analyze customer feedback and work with the team to improve customer service strategies. - Assist in creating written resources for customer self-service and...


  • Chennai, Tamil Nadu, India Equiniti Full time

    Management Level I **Customer Experience Executive**: **Team **:CEC - US **Reports to**:Team Leader **Role**: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. **Business Function**: EQ India Operations team work...


  • Chennai, Tamil Nadu, India HR4Nation Full time

    Job Title: Customer Care ExecutiveJob Summary:We are seeking a highly motivated and customer-focused Customer Care Executive to join our team at HR4Nation. As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our products and services.Responsibilities:- Handle...

  • Customer Service Agent

    6 months ago


    Chennai, India Telecaller executive Full time

    New company vacancies permanent job We provide a full time/ part time / job Work time: 9am to 5pm Age limit - 18 to 28 Qualification:10th, 12th, Diploma, ITI, Any Degree, fresher's *INTERESTED PEOPLE SEND ME YOUR RESUME FOOD AND ROOM FREE My whatsapp number Contact no: +91-9652793374 **Job Types**: Full-time, Permanent, part time ,Fresher **Salary**:...


  • Chennai, Tamil Nadu, India Incprin Labels and Packaging Solutions Private Limited Full time

    Job Title: Customer Service ExecutiveCompany Overview: Incprin Labels and Packaging Solutions Private Limited is a leading provider of labels and packaging solutions with state-of-the-art technology and robust printing capabilities.Job Summary: We are seeking a highly skilled Customer Service Executive to join our team. The successful candidate will be...


  • Chennai, Tamil Nadu, India Equiniti Full time

    Management Level I **Customer Experience Executive**: **Team **:CEC - US **Reports to**:Team Leader **Role**: To assist shareholders regarding their shareholding account queries, buying and selling shares in acccordance with predetermined procedures and service standards under appropriate guidance and direction. **Business Function**: EQ India Operations...


  • Chennai, Tamil Nadu, India Malabar Gold & Diamonds Full time

    Role OverviewAs a key member of our team at Malabar Gold & Diamonds, the Guest Relations Executive plays a vital role in enhancing the customer experience within our stores. This position requires a deep understanding of our business and customers to drive sustained growth.Develop and maintain customer profiles to showcase products that meet their needs and...


  • Chennai, Tamil Nadu, India Careerschool HR Solutions Full time

    Career Opportunity at Careerschool HR SolutionsWe are seeking a talented Customer Support Executive to join our dynamic team at Careerschool HR Solutions. As a Customer Support Executive, you will be responsible for delivering exceptional customer service and resolving customer queries and concerns.Key Responsibilities:Handle customer inquiries and concerns...


  • Chennai, India THH Full time

    **Key Responsibilities**: - To ensure the Orders are fulfilled within the agreed TAT of the client. - To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in an accurate manner. - To ensure queries are responded and resolved within the agreed timeframe, - Coordination with Client and Internal SPOCs for timely fulfillment of...


  • Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About Saaki Argus & Averil Consulting: A leading consulting firm in the NBFC sector.Job Responsibilities:The incumbent is responsible for overseeing the customer experience process at the area office, ensuring that all customer handling executives meet performance standards and deliver high-quality service. This role involves strategic planning, team...


  • Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About Us: Saaki Argus & Averil Consulting is a leading consulting firm that specializes in customer experience management.Job Responsibilities:The incumbent will be responsible for overseeing the customer experience process at the area office, ensuring that all customer handling executives meet performance standards and deliver high-quality service. This...


  • Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About Us: Saaki Argus & Averil ConsultingA leading consulting firm partnering with a top NBFCJob Responsibilities:The incumbent will oversee the customer experience process at the area office, ensuring all customer handling executives meet performance standards and deliver high-quality service. This role involves strategic planning, team management,...


  • Chennai, Tamil Nadu, India Malabar Gold & Diamonds Full time

    Company OverviewMalabar Gold & Diamonds is a leading jewelry retailer seeking a skilled Customer Experience Specialist to enhance the customer experience within our stores.SalaryWe offer an estimated annual salary of ₹3,00,000 - ₹5,50,000 based on qualifications and experience.Job DescriptionThe Customer Experience Specialist will play a vital role in...


  • Chennai, India Telecaller executive Full time

    **Pulled from the full job description** - Flexible schedule Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Positive, Listening, Adaptable, Calm, Empathetic. **Job Types**: Full-time,...


  • Anna Salai, Chennai, Tamil Nadu, India Book water pvt Ltd Full time

    Responsibilities - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. - Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions. - Maintaining a comprehensive understanding...

  • Office Works

    6 months ago


    Chennai, India Telecaller executive Full time

    **Pulled from the full job description** - Health insurance As a Customer Care Executive, you will: Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging. Convert potential leads into reservations and facilitates new vehicle orders. Contribute to Consumer Relations by actively...