Customer Experience Executive

4 months ago


Chennai, India THH Full time

**Key Responsibilities**:

- To ensure the Orders are fulfilled within the agreed TAT of the client.
- To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in an accurate manner.
- To ensure queries are responded and resolved within the agreed timeframe,
- Coordination with Client and Internal SPOCs for timely fulfillment of orders and query closure.
- Effective Usage of CRM - Respond all the queries from CRM. Create new tickets for Offline queries. Track the query till resolution and update the client/customer.
- To highlight escalation to the right person at the right time for timely closure.
- To ensure RTO/CNS orders are cured within the agreed Client TAT, Timely completion of Masking/Unmasking, Timely SKU price changes to be implemented to avoid revenue loss.
- To create and maintain standard templates for Query Response and ensure the Quality of response.
- To ensure accurate maintenance of Manual trackers for Queries, Incidents and Masking-Unmasking.
- Willingness to learn New Client/Internal processes.

**Requirements**:

- Bachelor’s degree in any discipline.
- 1-2 years of experience in the Customer Service Industry.
- Client Relationship & interpersonal skills
- Technical ability - Good in MS Excel. Good working knowledge in MS office.
- Able to work in a team and achieve the desired results.
- Able to manage multiple-tasks and workloads.
- Fluent in English, Hindi and a regional language.

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

**Speak with the employer**
+91 9316185054



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