Customer Experience Manager
2 weeks ago
About Saaki Argus & Averil Consulting:
A leading consulting firm in the NBFC sector.
Job Responsibilities:
The incumbent is responsible for overseeing the customer experience process at the area office, ensuring that all customer handling executives meet performance standards and deliver high-quality service. This role involves strategic planning, team management, performance evaluation, and ensuring compliance with company policies and regulatory requirements. The incumbent will drive initiatives to enhance customer experience and operational efficiency.
Key Responsibilities:
- Smooth day-to-day operations
- Strategic planning and team handling
- Handling compliance and reporting
- Handling process improvement initiatives
Candidate Requirements:
- 5+ years of experience in Customer Experience profile from Telecom/FMCD/NBFC background
- Location: Chennai
Remote Work: No
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