Current jobs related to Services Renewal Representative Iii - Noida - Oracle

  • Services Renewal Representative Iii

    7 months ago

    Noida, India Oracle Full time

    Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on...

  • Services Renewal Representative Iii

    5 months ago

    Noida, India Oracle Full time

    Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on...

  • Services Renewal Representative

    5 months ago

    Noida, India Oracle Full time

    Works collaboratively with Field Sales Representatives, Delivery Team, Solution Manager, and Commercial Manager to retain and maintain revenue of the existing Managed Cloud Services customers in APAC. Assisting in growing the MCS business is another key area to focus on. Manages sales through forecasting, account strategy, and planning. Develop a sales...

  • Services Renewal Representative V

    2 months ago

    Noida, Uttar Pradesh, India Oracle Full time

    Drive the renewal of Oracle's contracts to existing customers. Career Level - IC5 Renewals Key Account Manager is responsible for renewing, up-selling, and closing contracts for the key accounts with presence in more than one country/region in an assigned territory. Works proactively with the customer and the global renewals teams to define common...

  • HR Solutions Services Associate III

    3 weeks ago

    Noida, Uttar Pradesh, India Conduent Business Services Full time

    Job SummaryConduent Business Services is seeking a highly skilled and detail-oriented HR Solutions Services Associate III to join our team. As a key member of our HR operations team, you will play a critical role in delivering exceptional services and solutions to our clients.Key ResponsibilitiesPerform tasks based on established procedures and...

  • Data Management and Analysis Services Associate III

    2 weeks ago

    Noida, Uttar Pradesh, India Conduent Business Services Full time

    At Conduent Business Services, we deliver mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates create exceptional outcomes for our clients and the millions of people who count on them.As a Data Management and Analysis Services Associate III, you will be responsible for gathering, analyzing, and...

  • Technical Business Analysis Engineer III

    3 weeks ago

    Noida, Uttar Pradesh, India Conduent Business Services Full time

    Job Title: Technical Business Analysis Engineer IIIConduent Business Services is seeking a highly skilled Technical Business Analysis Engineer III to join our team. As a key member of our organization, you will be responsible for delivering mission-critical services and solutions to Fortune 100 companies and governments.Key Responsibilities:Initiate and lead...

  • Software Engineer III

    3 weeks ago

    Noida, Uttar Pradesh, India Transaction Network Services Full time

    At Transaction Network Services, we're looking for a talented Software Engineer III to join our team. As a key member of our software development team, you'll be responsible for designing, coding, testing, and deploying computer programming systems and applications.Responsibilities:Development/Agile tools experience, including use of Jira, GitWeb Service...

  • Customer Service Representative

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Req ID: 288683 NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. We help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems...

  • Renewal Management Specialist

    3 days ago

    Noida, Uttar Pradesh, India Foxit Software Incorporated Full time

    SaaS Renewal Specialist Job DescriptionAt Foxit Software Incorporated, we are seeking a skilled Renewal Management Specialist to manage the renewal process for our SaaS products. The ideal candidate will be responsible for ensuring timely and accurate renewals of SaaS subscriptions, while providing exceptional customer service and support.Key...

  • SaaS Renewal Specialist

    3 weeks ago

    Noida, Uttar Pradesh, India Foxit Software Incorporated Full time

    SaaS Renewal SpecialistWe are seeking a detail-oriented and customer-focused SaaS Renewal Specialist to manage the renewal process for our SaaS products, ensuring a high rate of customer retention and satisfaction.Key Responsibilities:Manage the renewal pipeline to ensure timely and accurate renewals of SaaS subscriptions.Engage with customers through phone,...

  • Customer Service Representative

    2 weeks ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Req ID: 288681 NTT DATA Services is a leader in IT and business services, including cloud, data and applications. We are seeking a Customer Service Representative to join our team in Noida, Uttar Pradesh, India.As a Customer Service Representative, you will work on routine and nonroutine matters, handling questions and issues, and referring complex or...

  • Customer Service Representative

    3 weeks ago

    Noida, Uttar Pradesh, India Transaction Network Services Full time

    At Transaction Network Services, we're looking for a talented Customer Support Representative to join our Customer Care team.OverviewThe Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.ResponsibilitiesWe have an opportunity for a...

  • SaaS Renewals Specialist

    5 months ago

    Noida, India Foxit Software Incorporated Full time

    We are seeking a detail-oriented and customer-focused SaaS Renewal Specialist to join our team. The successful candidate will be responsible for managing the renewal process for our SaaS products, ensuring a high rate of customer retention and satisfaction. This role involves working closely with customers, understanding their needs, and providing...

  • Windows Systems Engineer III

    3 weeks ago

    Noida, Uttar Pradesh, India Transaction Network Services Full time

    At Transaction Network Services, we're looking for an exceptionally talented individual to join our team as a Windows Systems Engineer III. This role is a fantastic opportunity to work with a group of professionals who are passionate about technology and committed to excellence.Overview• As a Windows Systems Engineer III, you will be responsible for...

  • Mathematical Analyst III

    3 weeks ago

    Noida, Uttar Pradesh, India Gaming Laboratories International Full time

    Mathematical Analyst IIIGaming Laboratories International (GLI) is seeking a skilled Mathematical Analyst III to join our team. As a key member of our Math Department, you will be responsible for testing and analyzing games to ensure they meet regulatory requirements.Key Responsibilities:Develop and implement mathematical models to analyze game...

  • Math Analyst III

    3 weeks ago

    Noida, Uttar Pradesh, India Gaming Laboratories International Full time

    Unlock the Secrets of Casino GamingGaming Laboratories International (GLI) is a leading provider of testing, certification, and professional services to the global gaming industry. We are seeking a highly skilled Math Analyst III to join our team in Noida, India.About the RoleAs a Math Analyst III, you will play a critical role in ensuring the integrity and...

  • Customer Service Representative

    1 week ago

    Noida, Uttar Pradesh, India Emrold Management Services Private Limited Full time

    **Job Title:** Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Emrold Management Services Private Limited. The ideal candidate will have excellent communication skills in Hindi and English, with a strong ability to handle customer inquiries and resolve issues.**Key Responsibilities:**Handle customer calls...

  • Service Desk Representative

    3 weeks ago

    Noida, Uttar Pradesh, India FLY Consulting Services Full time

    Service Desk RoleWe are seeking a skilled and enthusiastic individual to join our team as a Service Desk Representative at FLY Consulting Services in Noida. Key Responsibilities:Providing technical support to customers via phone, email, or chatResolving customer complaints and issues in a timely and professional mannerCollaborating with internal teams to...

  • Data Management and Analysis Services Associate

    3 weeks ago

    Noida, Uttar Pradesh, India Conduent Business Services Full time

    Join Our Team as a Data Management and Analysis Services Associate IIIAt Conduent Business Services, we're dedicated to delivering exceptional outcomes for our clients and the millions of people who count on them. As a Data Management and Analysis Services Associate III, you'll play a critical role in helping us achieve this mission.Key...

Services Renewal Representative Iii

4 months ago

Noida, India Oracle Full time

Drive the renewal of Oracle's contracts to existing customers.

Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory. 3-5+ years experience in sales or related areas. Job duties are varied and complex, needing independent judgment. May have a project lead role.

Primary Focus - Team

This Global Renewals team is responsible for renewing contracts for specific Oracle products/support for small, midsized to large enterprise customers for regions all over the world. Apart from contract renewal team is also responsible for retaining and growing the contract base by upselling.

The Customer Retention & Success Representative will be primarily responsible for ensuring the target support renewal rate for existing small/medium-sized customers in their assigned territory. Will assure that all renewals are completed prior to expiration, passing leads up to Partner Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the Support portfolio and infrastructure.

**Job Description**:
Manages renewals process for a defined territory

Should retain customers and grow contracts by Upselling

Ensure timely support renewals for small to medium-sized customers in assigned territory

Organize Customer Onboarding and Customer Success Programs

Provides management with performance feedback

First-line management contact for customer escalations

Serves as a resource to other organizations for process and policy questions

Troubleshoots problems and escalates as necessary

Assists in key indicator reporting and trend analysis

Educates customers on e-business practices and any associated contractual implications

Ensures customer awareness and understanding of the applicable elements of the Support portfolio

Responsible for meeting productivity requirements on outbound calls for renewals

Manages exceptions for customers with issues that may delay or inhibit renewals

Desired Profile:
Excellent communication Italian & English and negotiation skills with the right customer service attitude.

Takes initiative, and uses all available resources

Should be open in 24x7 environment

Strong analytical skills and should have good knowledge of excel

Excellent research and problem-solving skills with an analytical bent of mind

Effectively manages time and priorities to meet service levels

Self-motivated; focused and driven to achieve goals

Exercises judgment, initiative, and discretion when providing solutions to customers

Projects a positive, professional image

Demonstrated ability to meet deadlines

Demonstrated ability to suggest and implement continual improvements

Demonstrated ability to work in collaboration with others to achieve goals
- Qualifications displayed in the job posting