Professional Application Support It

5 months ago


Bengaluru Karnataka, India Volvo Group Full time

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

**Assignment Description**:

- Monitor VGCS Applications and Solution services.
- Register and Diagnose every call/mail in case management tool by following predefined policies and procedures
- Be responsible for effectively and efficiently managing the relationship with end users
- Follow defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Provide or communicate the appropriate solution to the customer in a timely manner
- Adhere to predefines SLAs

**Experience & Skills**:

- Bachelor degree in computer science or related field
- Excellent spoken and written skill in English
- 0-1 years of Technical Support/Application support experience
- Working knowledge on executing/writing basic SQL queries
- Basic programming skills in any technology
- Open to work in shifts - 24x7
- Excellent communication, phone etiquettes and interpersonal skills
- Self-initiative, pro-active, hardworking, good attitude and be a team player

**Who we are and what we believe in**

At **Volvo Group Connected Solutions **we drive transportation forward through connectivity. Our services and solutions are the key to a connected and more productive infrastructure, to ensure safer transport and reduced carbon emissions. By leveraging massive amounts of data from our customers connected assets, we are leading the way in a rapidly changing industry.



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