Customer Service Assistant
3 months ago
We are looking for a Fresher customer relations manager to join our team. As a CRM, you will ensure our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.
**Your role**
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimize the existing customer experience journey.
- Close new leads generated from Different Sources.
- Bring new clients.
**Your tasks**
- Support successful customer retention initiatives, such as customized marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimized.
- Create new policy for Onboarding of new clients.
**Your profile**
- A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
- 1+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Fluency in English, and Hindi.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company’s strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.
**Preferred skills and qualifications**
- Prior experience managing a team of customer service representatives.
- Proficiency in CRM software, such as Salesforce or Hubspot.
- Program certifications such as Microsoft Certified Dynamics 365 Fundamentals.
- Soft skills such as patience, adaptability, and empathy.
**Job Types**: Full-time, Permanent
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Monday to Friday
- Morning shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9009806065
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