Customer Service Assistant International Voice
2 months ago
**Job Title**: Customer Support Associate - International Voice Process
**Location**: Indore, India
**Employment Type**: Full-Time
**Position Overview**:
**Key Responsibilities**:
- Provide comprehensive and accurate support to international customers via phone, promptly addressing inquiries and resolving issues to uphold the highest standards of service.
- Respond empathetically to customer concerns, complaints, and requests to ensure a high level of customer satisfaction and trust.
- Troubleshoot and resolve technical issues, offering clear and practical guidance on product usage and company services.
- Maintain thorough records of customer interactions, accurately documenting issues and resolutions in alignment with company procedures.
- Develop and sustain an in-depth knowledge of company products, services, and policies to deliver informed assistance.
- Adhere to company protocols, policies, and service level agreements (SLAs) to achieve service quality and performance objectives.
- Consistently meet or exceed performance metrics related to customer satisfaction, call quality, and productivity.
**Qualifications**:
- **Education**: High school diploma or equivalent is required; a bachelor’s degree is preferred.
- **Experience**: A minimum of 1-2 years in an international voice process role or similar customer service position is advantageous.
- **Skills**:
- Superior verbal communication skills in English, with a strong command of professional tone and etiquette.
- Excellent problem-solving abilities and keen attention to detail.
- Capability to manage high-pressure situations with poise, maintaining a calm and supportive demeanor.
- Proficiency in computer systems, CRM software, and other call center tools.
**Additional Requirements**:
- Willingness to work in rotational shifts, including night shifts, to meet global business needs.
- Reliable internet connectivity and a quiet workspace (for potential remote work arrangements).
**Benefits**:
- Competitive compensation with performance-based incentives.
- Comprehensive professional training and development opportunities.
- Pathways for career growth and advancement within the organization.
**Job Types**: Full-time, Permanent
Pay: Up to ₹27,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 9713451996
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