![Cenus Consulting](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
3 days ago
**Job description**
**We're Hiring for Domestic/ International Process**
**Job Profile
- Customer Support Associate**
**Process
- Voice Process**
**Job Location - Indore (M.P.)**
**Dayshifts for females**
**Skills Required**:
- Good Communication Skills In English.
- Comfortable Working in Rotational Shifts.
- Fresher required
- Undergraduates, Graduates & Post Graduates can apply.
**Responsibilities**:
- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
**Salary Offered: 12k - 18k Per Month**
**Cenus Consulting**
8982239549
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)
**Location**:
- Indore, Madhya Pradesh (preferred)
Work Location: In person
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