Restaurant Captain/server

2 weeks ago


Dumas Surat Gujarat, India Culture Cuisines India Pvt Ltd Full time

**Job description**

The Captain Order Taker plays a crucial role in ensuring seamless customer service and efficient order processing within the restaurant. This position requires excellent communication skills, attention to detail, and a customer-centric mindset. The Captain Order Taker reports directly to the Restaurant Manager.

**Responsibilities**:

- **Greeting and Seating Guests**:

- Welcome guests as they arrive, escort them to their tables, and ensure a positive first impression.
- Assist with table allocation and manage guest flow during peak hours.
- **Taking Orders**:

- Approach tables promptly, introduce yourself, and provide menus.
- Listen attentively to guest preferences, answer questions, and recommend dishes.
- Accurately record food and beverage orders, including any special requests or dietary restrictions.
- **Order Processing**:

- Transmit orders to the kitchen and bar promptly.
- Coordinate with the kitchen team to ensure timely preparation and delivery of orders.
- Monitor order status and communicate any delays to guests.
- **Upselling and Cross-Selling**:

- Suggest additional items (appetizers, desserts, beverages) to enhance the guest experience.
- Promote daily specials and seasonal offerings.
- **Knowledge of Menu and Ingredients**:

- Be well-versed in the menu, including ingredients, preparation methods, and portion sizes.
- Address guest inquiries about menu items and allergens.
- **Handling Guest Requests**:

- Attend to guest requests promptly (refills, extra napkins, condiments, etc.).
- Resolve any issues or complaints professionally and courteously.
- **Billing and Payment**:

- Present bills accurately and collect payments.
- Handle cash, credit cards, and other payment methods securely.
- Provide change and receipts as needed.
- **Maintaining Cleanliness and Hygiene**:

- Ensure tables are clean, set, and properly arranged.
- Monitor table turnover and assist with resetting tables for the next guests.
- **Team Collaboration**:

- Coordinate with kitchen staff, baristas, and other team members to ensure smooth service.
- Communicate guest preferences or special requests to the kitchen.
- **Guest Engagement**:

- Build rapport with regular guests and create a welcoming atmosphere.
- Remember guest preferences and personalize service.

Qualifications and Skills:

- High school diploma or equivalent (preferred).
- Previous experience as a waiter, order taker, or similar role.
- Excellent communication skills in English (additional languages are a plus).
- Ability to multitask, stay organized, and work well under pressure.
- Basic math skills for billing and handling payments.

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person


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