Restaurant Captain
6 months ago
**Job Title: Captain**
Position: Captain job Summary:
The Captain Order Taker plays a crucial role in ensuring seamless customer service and efficient order processing within the restaurant. This position requires excellent communication skills, attention to detail, and a customer-centric mindset. The Captain Order Taker reports directly to the Restaurant Manager.
**Responsibilities**:
- **Greeting and Seating Guests**:
- Welcome guests as they arrive, escort them to their tables, and ensure a positive first impression.
- Assist with table allocation and manage guest flow during peak hours.
- **Taking Orders**:
- Approach tables promptly, introduce yourself, and provide menus.
- Listen attentively to guest preferences, answer questions, and recommend dishes.
- Accurately record food and beverage orders, including any special requests or dietary restrictions.
- **Order Processing**:
- Transmit orders to the kitchen and bar promptly.
- Coordinate with the kitchen team to ensure timely preparation and delivery of orders.
- Monitor order status and communicate any delays to guests.
- **Upselling and Cross-Selling**:
- Suggest additional items (appetizers, desserts, beverages) to enhance the guest experience.
- Promote daily specials and seasonal offerings.
- **Knowledge of Menu and Ingredients**:
- Be well-versed in the menu, including ingredients, preparation methods, and portion sizes.
- Address guest inquiries about menu items and allergens.
- **Handling Guest Requests**:
- Attend to guest requests promptly (refills, extra napkins, condiments, etc.).
- Resolve any issues or complaints professionally and courteously.
- **Billing and Payment**:
- Present bills accurately and collect payments.
- Handle cash, credit cards, and other payment methods securely.
- Provide change and receipts as needed.
- **Maintaining Cleanliness and Hygiene**:
- Ensure tables are clean, set, and properly arranged.
- Monitor table turnover and assist with resetting tables for the next guests.
- **Team Collaboration**:
- Coordinate with kitchen staff, baristas, and other team members to ensure smooth service.
- Communicate guest preferences or special requests to the kitchen.
- **Guest Engagement**:
- Build rapport with regular guests and create a welcoming atmosphere.
- Remember guest preferences and personalize service.
Qualifications and Skills:
- High school diploma or equivalent (preferred).
- Previous experience as a waiter, order taker, or similar role.
- Excellent communication skills in English (additional languages are a plus).
- Ability to multitask, stay organized, and work well under pressure.
- Basic math skills for billing and handling payments.
**Benefits**:
- Competitive salary and tips.
- Employee discounts on meals.
- Opportunities for career growth within the restaurant.
If you enjoy interacting with guests, have a passion for food, and thrive in a fast-paced environment, we invite you to join our team as a Captain Order Taker
Pay: ₹10,204.78 - ₹22,296.97 per month
**Benefits**:
- Food provided
Schedule:
- Rotational shift
- Weekend availability
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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