Customer Service Representative
1 week ago
**Job Description: Customer Service Representative**
**Company**: Concentrix
**Location**: Thane, Mumbai
**Position**: Permanent
**Salary**: ₹18,000 - ₹33,000 (in-hand) + Incentives
**Shift**: Rotational (5 days working)
**Transport**: Cab facility available for both pick-up and drop
**About Concentrix**:
Concentrix is a global leader in customer experience solutions and technology, helping the world’s best brands deliver exceptional customer service.
**Responsibilities**:
- Provide accurate information and effective solutions to customer concerns.
- Resolve complaints and ensure customer satisfaction.
- Meet performance metrics, including quality and efficiency standards.
- Maintain accurate records of customer interactions.
- Work with internal teams to improve the customer service experience.
**Key Requirements**:
- **Minimum Qualification**: HSC (Higher Secondary Certificate).
- **Experience**: Freshers are welcome; prior experience in customer service is a plus.
- **Skills**: Excellent communication skills in English and basic computer knowledge.
**Benefits**:
- Attractive in-hand salary ranging from ₹18,000 to ₹33,000.
- Additional performance-based incentives.
- 5-day work week with rotational shifts.
- Permanent position with career growth opportunities.
- Convenient cab facility for both pick-up and drop.
**How to Apply**:
- **Contacting us at**: 7742087843
Start your career with Concentrix and be part of a team that values growth, innovation, and exceptional customer service
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹33,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- Weekend availability
Supplemental Pay:
- Overtime pay
- Performance bonus
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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