L1 Production Support

5 months ago

Pune, India Anchanto Full time

**NOTE: This role will require you to work in Au NZ time zone**

**About Anchanto**:
At Anchanto, our mission is to revolutionize eCommerce operations for businesses of all sizes by providing innovative and intelligent SaaS platforms. We strive to simplify backend eCommerce processes, making them simpler, faster, and scalable. Our vision is to transform the eCommerce landscape in the region and become the most customer-centric company in our domain.

We have a diverse and multicultural team that thrives on creativity and collaboration. At Anchanto, every team member enjoys the freedom and opportunities to realize and explore their full potential.

We take great pride in crafting excellent and robust products that can reshape how businesses approach eCommerce management. Our focus is on delivering enchanting experiences to our customers as we work towards becoming the top customer-centric company in our industry. Join us as we drive positive change and shape the future of eCommerce.

**Position Overview**:
**Responsibilities**:

- Provide first-level technical support and troubleshooting for incidents reported by clients or identified through monitoring tools.
- Respond promptly to client inquiries and ensure proper resolution of reported issues within defined SLAs.
- Collaborate closely with L2 and L3 support teams to escalate complex issues that require further investigation or expertise.
- Utilize the ServiceNow ticketing system to document, track, and manage incident reports, ensuring accurate and comprehensive information.
- Monitor system alerts and notifications to proactively identify potential issues and address them before they impact clients.
- Work in a fast-paced environment to prioritize and manage multiple tasks simultaneously.
- Conduct root cause analysis for recurring issues and contribute to the development of long-term solutions.
- Maintain accurate documentation of support procedures, troubleshooting steps, and best practices.
- Assist in onboarding and training new team members, sharing insights and knowledge to enhance the team's capabilities.
- Participate in an on-call rotation to provide after-hours support as needed.

**Qualifications**:

- 4+ years of relevant experience in a client-facing technical support role.
- Strong familiarity with ServiceNow (SNOW) ticketing system and its functionalities.
- Proficient in diagnosing and troubleshooting technical issues in a timely manner.
- Excellent communication skills, with the ability to convey technical concepts to non-technical clients.
- Ability to work collaboratively in a team environment and effectively escalate issues as needed.
- Proactive mindset with the ability to identify potential problems before they become major incidents.
- Strong analytical and problem-solving skills to identify root causes and recommend effective solutions.
- Willingness to work in a rotational on-call schedule to provide after-hours support when required.
- Relevant certifications (e.g., ITIL, ServiceNow) will be a plus.
- Bachelor's degree in computer science, Information Technology, or a related field is preferred.

  • Peoplesoft L1 Support

    5 months ago

    Pune, Maharashtra, India Dassault Systèmes Full time

    **Job Description: Peoplesoft L1 Support** Imagine New Horizons We are seeking L1 Support Engineers, having experience in PeopleSoft Finance Domain, to work with our Digital Enterprise Solutions team. What will be your job / Challenges to be handled? As part of this team, you will be responsible for PeopleSoft L1 Support which includes supporting the end...

  • UCCE L1 Support

    7 hours ago

    pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support Engineer Work Location: Pune ( Work from Office) Experience: 1 to 5 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Scripting knowledge for creating a new call...

  • Ucce l1 support

    3 hours ago

    Pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support Engineer Work Location: Pune ( Work from Office) Experience: 1 to 5 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting Job Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Scripting knowledge for...

  • Senior Product Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Cornerstone OnDemand Full time

    Job Title: Senior Product Support Specialist - L1Job Summary: We're seeking a highly skilled Senior Product Support Specialist to join our Global Customer Support Team. As a key member of our team, you will be responsible for providing exceptional support to our clients on Cornerstone OnDemand products.Key Responsibilities:* Provide day-to-day functional and...

  • UCCE L1 Support

    2 hours ago

    pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support EngineerWork Location: Pune ( Work from Office)Experience: 1 to 5 YearsKey Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshootingJob Description:Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Scripting knowledge for creating a new call flow and...

  • Senior Product Support Specialist

    3 months ago

    Pune, India Cornerstone OnDemand Full time

    We're looking for a Senior Product Support Specialist - L1 This role is Office Based Senior Product Support Specialist - India Office Based Job and EST Time Zone (6PM to 3AM IST) The Sr. Product Support Engineer is part of theGlobal Customer Support Team, responsible for providing support to clients onthe Cornerstone OnDemand products....

  • UCCE L1 Support

    5 hours ago

    Pune, India Servion Global Solutions Full time

    Job Title: L1 UCCE Support Engineer Work Location: Pune ( Work from Office)Experience: 1 to 5 Years Key Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshootingJob Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Scripting knowledge for creating a new call flow...

  • L1 Service Desk Support

    5 months ago

    Pune, Maharashtra, India systems plus Full time

    **Location: Pune** **Employment Type: full-time** **Designation: L1 Service Desk Support** **Job Details**: Primary Skills - Must have **2-3 years** of experience in IT Service Desk - Helpdesk - Excellent communication with skills like **Active listening, empathy, technical proficiency & professionalism** (both verbal and written) - In-depth Technical...

  • Network Engineer Support L1

    6 months ago

    Pune, India Radical Technologies Full time

    Interested candidates kindly apply before 30th August. CV must be in pdf format, saved with your first name. Job Description Post:- Network Engineer Support L1 Experience:- 1-3 years Graduate Preferred: BE (CCNA / CCNP Trained) Preferred: CCNA Certification Responsibilities ● Research and identify solutions to software and hardware...

  • Network - L1

    3 weeks ago

    Pune, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • L1 Production Support

    4 days ago

    Pune, Maharashtra, India Anchanto Full time

    **About Anchanto**: At Anchanto, our mission is to revolutionize eCommerce operations for businesses of all sizes by providing innovative and intelligent SaaS platforms. We strive to simplify backend eCommerce processes, making them simpler, faster, and scalable. Our vision is to transform the eCommerce landscape in the region and become the most...

  • Production Support Engineer

    4 weeks ago

    pune, India Innovsource Full time

    We are a leading staffing company partnering with one of the largest Indian financial services organizations. We are currently seeking a highly skilled Production Support Engineer to be part of their esteemed team, ensuring the smooth operation of their critical platforms.As a Production Support Engineer, you will play a key role in providing technical...

  • Production Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Innovsource Full time

    Production Support EngineerWe are seeking a highly skilled Production Support Engineer to join our esteemed team at Innovsource, a leading staffing company partnering with one of the largest Indian financial services organizations.As a Production Support Engineer, you will play a key role in providing technical support, troubleshooting issues, and working...

  • Production Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Innovsource Full time

    Job Title: Production Support EngineerWe are seeking a highly skilled Production Support Engineer to join our esteemed team at Innovsource, a leading staffing company partnering with one of the largest Indian financial services organizations.As a Production Support Engineer, you will play a key role in providing technical support, troubleshooting issues, and...

  • Production support engineer

    4 weeks ago

    Pune, India Innovsource Full time

    We are a leading staffing company partnering with one of the largest Indian financial services organizations. We are currently seeking a highly skilled Production Support Engineer to be part of their esteemed team, ensuring the smooth operation of their critical platforms. As a Production Support Engineer, you will play a key role in providing technical...

  • Production Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Innovsource Full time

    Job Title: Production Support EngineerWe are seeking a highly skilled Production Support Engineer to join our esteemed team at Innovsource, a leading staffing company partnering with one of the largest Indian financial services organizations.Job Summary:The successful candidate will play a key role in providing technical support, troubleshooting issues, and...

  • Production Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Innovsource Full time

    We are seeking a skilled Production Support Specialist to join our esteemed team at Innovsource, a leading staffing company partnering with a prominent Indian financial services organization. The successful candidate will play a key role in ensuring the smooth operation of critical platforms, providing technical support, and collaborating with...

  • Production support engineer

    3 weeks ago

    Pune, India Innovsource Full time

    We are a leading staffing company partnering with one of the largest Indian financial services organizations. We are currently seeking a highly skilled Production Support Engineer to be part of their esteemed team, ensuring the smooth operation of their critical platforms. As a Production Support Engineer, you will play a key role in providing technical...

  • L1 Helpdesk Service Agent

    5 months ago

    Pune, India UDYOG HR SOLUTIONS (OPC) PVT. LTD. Full time

    Job Title : L1 Helpdesk Service Agent Roles and Responsibilities Excellent verbal & written communication skills in Arabic Language to connect with Internal & External Customers. - Should be efficient in handling L1 service desk & call support activities in Arabic Language for Airports/ Airlines - Have understanding of troubleshooting, setting up Outlook...

  • Production Support Specialist

    4 weeks ago

    Pune H.O, India Innovsource Full time

    Production Support EngineerWe are seeking a highly skilled Production Support Engineer to join our esteemed team at Innovsource, a leading staffing company partnering with one of the largest Indian financial services organizations.Key Responsibilities:Engage with application users to address any issues or queries and provide timely resolution.Troubleshoot...