Production support engineer

1 month ago

Pune, India Innovsource Full time
We are a leading staffing company partnering with one of the largest Indian financial services organizations.
We are currently seeking a highly skilled Production Support Engineer to be part of their esteemed team, ensuring the smooth operation of their critical platforms.
As a Production Support Engineer, you will play a key role in providing technical support, troubleshooting issues, and working with cross-functional teams to enhance system performance and stability.
You will be an integral member of their Center of Excellence (COE) team, responsible for ensuring efficient resolution of technical incidents and continuous system improvements.
Key Responsibilities: Engage with application users to address any issues or queries and provide timely resolution.
Troubleshoot technical problems reported by end users, perform root cause analysis, and implement long-term fixes.
Provide L1/L2 support for internal platforms, promptly addressing and resolving production incidents.
Conduct user training and assist in the adoption of new system features or enhancements.
Monitor the production environment to ensure optimal performance and minimize downtime.
Collaborate with internal teams, including IT, Product, and Project Managers, to address system issues and respond to queries.
Escalate critical issues to higher-level technical teams (L3 support) or IT departments, and work with them to coordinate solutions.
Ensure compliance with organizational standards and best practices.
Skills & Qualifications: Bachelor's degree in Engineering or a related field.
Proficiency in programming languages such as Java, APIs, data flow, SQL, and mobile app functional architecture.
Strong problem-solving and analytical skills with a focus on delivering detailed solutions.
Ability to communicate effectively with both technical and non-technical stakeholders.
Experience working within Agile or ITIL frameworks is a plus.
HR Contact Details: Email id: Contact Number: +917820873343

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