Product Support Engineer

1 month ago

Pune, India Provakil Full time

Product Support Engineer

 


Job Title: Product Support Engineer

Location: Baner, Pune


Job Summary:

We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional customer support. You will work closely with various teams to improve the product’s reliability and user experience.


Key Responsibilities:

·       Provide first-level support for product issues via email, phone, or ticketing systems.

·       Troubleshoot and resolve user-reported issues in a timely and professional manner.

·       Analyze, diagnose, and escalate complex technical issues to the relevant internal teams (e.g., development, infrastructure).

·       Monitor performance and system health, addressing any alerts or abnormalities.

·       Collaborate with product and engineering teams to communicate user feedback and suggest improvements.

·       Develop and maintain product knowledge, staying updated with new features and functionalities.

·       Document and maintain support procedures, FAQs, and issue resolutions in a knowledge base.

·       Assist in onboarding and training new users on the product.

·       Participate in product testing and provide feedback to ensure quality and stability.

·       Ensure compliance with SLAs (Service Level Agreements) for response times and resolutions.



Requirements:

·       Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

·       2+ years of experience in product or support.

·       Strong problem-solving skills with the ability to troubleshoot technical issues.

·       Experience with ticketing systems (e.g., JIRA, Zendesk) and monitoring tools.

·       Familiarity with SQL, databases, and basic scripting for troubleshooting purposes.

·       Knowledge of APIs and integration troubleshooting.

·       Excellent verbal and written communication skills.

·       Ability to work independently and in a team environment.

·       Strong customer service orientation.


Company

Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts, trademark and patent registries, and other sources of public legal data. The platform is equipped with advanced ML/AI capabilities for intelligent document review, IP watch & search, case law research, and other use cases. Provakil is trusted by over 100 companies and 50 law firms to manage different aspects of their legal operations.



Why join us?

Fast Growing

We are a fast-growing organization with a 300% Y-o-Y growth in customers and revenue. We believe in setting the expectations really high and stretching ourselves to deliver on it

Scale

If you like to solve problems of scale, the legal industry has tremendous volumes of data to work with. We are building a unique data-driven solution to simplify legal operations for large enterprises. Our systems currently process over 12.5k transactions every minute, a metric that will multiply as we scale to new geographies.


Team

We are a team with a strong background and believe in working hard to build a reputation. The founding team consists of engineers from IIT and a lawyer with a practice in the Supreme Court. Our App store rating is 4.6 and our customers can’t stop talking about us


Awards & Recognitions:

World Justice Challenge Finalist at The Hague, The Netherlands, 2019

‘Legal Tech Startup of the Year’ at BW Legal awards 2K19

Industry Prize, Agami Prize in 2018

Selected among Top 3 companies at Westerwelle Foundation YFP Program 2020



  • Product support engineer

    1 month ago

    Pune, India Provakil Full time

    Product Support Engineer   Job Title: Product Support Engineer Location: Baner, Pune Job Summary: We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional...

  • Product Support Engineer

    1 week ago

    pune, India Provakil Full time

    Product Support Engineer Job Title: Product Support Engineer Location: Baner, Pune Job Summary: We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional...

  • Product Support Engineer

    1 month ago

    Pune, India Provakil Full time

    Product Support Engineer   Job Title: Product Support Engineer Location: Baner, Pune Job Summary: We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional...

  • Production support engineer

    1 month ago

    Pune, India Innovsource Full time

    We are a leading staffing company partnering with one of the largest Indian financial services organizations. We are currently seeking a highly skilled Production Support Engineer to be part of their esteemed team, ensuring the smooth operation of their critical platforms. As a Production Support Engineer, you will play a key role in providing technical...

  • Product Support Engineer

    3 weeks ago

    pune, India Provakil Full time

    Product Support EngineerJob Title: Product Support EngineerLocation: Baner, PuneJob Summary:We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional customer...

  • Product Support Engineer

    3 weeks ago

    Pune, Maharashtra, India Cornerstone OnDemand Full time

    {"OVERVIEW":{"text":"The Product Support Engineer plays a critical role in providing technical assistance for Cornerstone’s Support customer base. As a member of CSOD Global Customer Support, Support Engineers provide real-time technical support on Cornerstone Enterprise products through email and phone interactions with customers and by using...

  • Product Support Engineer

    2 weeks ago

    pune, India Provakil Full time

    Product Support EngineerJob Title:Product Support EngineerLocation:Baner, PuneJob Summary:We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional customer support....

  • Product Support Engineer

    4 weeks ago

    Pune, India Provakil Full time

    Product Support EngineerJob Title:Product Support EngineerLocation:Baner, PuneJob Summary:We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional customer support....

  • Product Support Engineer

    1 month ago

    Pune, India Provakil Full time

    Product Support Engineer   Job Title: Product Support Engineer Location: Baner, Pune Job Summary: We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing...

  • Production Support Engineer

    1 month ago

    pune, India Innovsource Full time

    We are a leading staffing company partnering with one of the largest Indian financial services organizations. We are currently seeking a highly skilled Production Support Engineer to be part of their esteemed team, ensuring the smooth operation of their critical platforms. As a Production Support Engineer, you will play a key role in providing technical...

  • Product Support Engineer

    1 month ago

    pune, India Provakil Full time

    Product Support Engineer Job Title: Product Support EngineerLocation: Baner, PuneJob Summary:We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional customer...

  • Product Support Engineer

    1 month ago

    Pune, India Provakil Full time

    Product Support Engineer   Job Title: Product Support Engineer Location: Baner, Pune Job Summary: We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional...

  • Product Support Engineer

    1 month ago

    pune, India Provakil Full time

    Product Support Engineer   Job Title: Product Support Engineer Location: Baner, Pune Job Summary: We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional...

  • Product Support Engineer

    1 month ago

    Pune, India Provakil Full time

    Product Support Engineer Job Title: Product Support EngineerLocation: Baner, PuneJob Summary:We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional customer...

  • Product Support Engineer

    1 month ago

    pune, India Provakil Full time

    Product Support Engineer   Job Title: Product Support Engineer Location: Baner, Pune Job Summary: We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional...

  • Product Support Engineer

    4 weeks ago

    Pune, India Cornerstone OnDemand Services India Pvt Ltd Full time

    Job Summary: We are seeking an experienced Product Support Engineer to join our Global Customer Support Team. As a Product Support Engineer, you will be responsible for providing Level 1 support to clients on Cornerstone OnDemand products. This role requires a hands-on individual who can passionately and patiently educate our clients on how our product is...

  • Product Support Engineer

    2 months ago

    Pune, Maharashtra, India Cornerstone OnDemand Services India Pvt Ltd Full time

    Product Support Specialist :The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related...

  • Product Support Engineer

    2 months ago

    Pune, India Cornerstone OnDemand Services India Pvt Ltd Full time

    Product Support Specialist :The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related...

  • Product Support Engineer

    1 month ago

    Pune, Maharashtra, India Cornerstone OnDemand Full time

    Job OverviewWe are seeking a highly skilled Product Support Engineer to join our team at Cornerstone OnDemand. As a key member of our Global Customer Support team, you will play a critical role in providing technical assistance to our customers, ensuring their success with our enterprise products.Key Responsibilities• Develop a deep understanding of...

  • Product support engineer

    3 weeks ago

    Pune H.o, India Provakil Full time

    Product Support Engineer Job Title: Product Support Engineer Location: Baner, Pune Job Summary: We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional customer...