Customer Delight

4 weeks ago

Pune, India ExtraaEdge Full time

**About ExtraaEdge**:
Ages ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.

**Here are some key facts about us**:

- Currently used by over 700 admissions officers and 250 teams across the globe.
- High growth rate.
- Rapid technological advancements. In a short span of 6 years at par with some of the market leaders.
- End to End education-focused, customized tools.

**What we love solving for**:

- Building advanced technology that solves specific business problems and gives the admissions team an edge over their competitors.
- Creating a delightful experience for each user and team to ensure their goals are met.
- Helping admissions & marketing teams grow.

**Here’s what you will be doing at ExtraaEdge**:

- Lead by example; Provide 1st class customer delight experience through multiple channels
- Develop and nurture customers for advocacy.
- Work with clients’ aid the customer in achieving their goals.
- Advocate customer needs/issues cross-departmentally.
- Take data-backed decisions to enhance customer experience.
- Measure KPIs for customers and agents.
- Continuous analysis of support tickets for internal workflow, customer experience and team effort optimisation.
- Develop a world-class self-help centre for customers.
- Recruit, mentor, train and develop the team members.

**Is this someone that looks like you?**:

- Fresher or Min 1 Year of B2B Customer Support/Technical Support/Customer Deliver experience is a must.
- Excellent written and verbal communication (Regional language fluency must).
- We deeply value building the right culture at ExtraaEdge, and these are a few things that we look for in each hire - Strong ethical CS practices, the ability to innovate and build rapidly, Coachability, Curiosity, Ownership, Hustle, and Humility.
- Must be having hands on experience on technical tools like SQL, Azure, Power BI etc.

**Traits we look for**:
**Samajh**: Has knowledge about the work.

**Neeyat**:Has the willingness to give the best to the job.

**Kabiliyat**: Has the capability to do the job well.

**Compensation**:
As per industry standards for startups.

**The Work Hours and Work Locations**:
**Work Hours**: You are expected to work from 9:30 AM to 7 PM IST. Keep in mind that being a startup, you may have to stretch from time to time depending on your workload and deadlines.

**Work Location**: Pune

**Benefits of joining our organization**:

- We are an amazing bunch of high-performing, hungry individuals that are on the way to greatness.
- A great culture and environment to thrive in while having fun.
- Exposure to diverse learning opportunities.
- Mentorship and coaching from founders to grow skills.
- High learning & growth curve.
- Certifications and Training programme.
- ESOPS are offered after a certain tenure/ contribution within the organization.
- Health insurance policy via Plum.
- People First Organization where we believe in giving opportunity and growing constantly.

**What does the recruitment process look like?**:

- Resume Screening
- 1st Online Interview/F2F Interview with Team Leader
- 2nd Online/F2F Interview with AVP (Depends on the profile or may skip)
- 3rd Online/F2F Interview with Co-founders
- Reference Checks (Must)

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