Customer Service Team Lead

2 weeks ago

Pune, Maharashtra, India Rebel Foods Full time

Job Title: Team Lead - Customer Delight

Job Location: Viman Nagar Pune, Maharashtra

About Rebel Foods

We are surrounded by the world's leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies.

At Rebel Foods, we are challenging this status quo as we are building the world's most valuable restaurant company on the internet, superfast. The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build 'The World's Largest Internet Restaurant Company' in the last few years. Rebel Foods' current presence in 10 countries (including India, Indonesia, UAE, UK, Malaysia, Singapore, Bangladesh) with close to 50 brands and 4500+ internet restaurants has been built on The Rebel Operating System.

While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500-year-old industry with technology at its core.

We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods.

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About Customer Delight Team

Customer Delight team is the heart of Rebel Foods with an aim to provide a Unique, Memorable Delightful and Sure (UMDS) experience to all the customers throughout their journey. A team that is always excited to help customers cross extra miles. Acting as real advocates to customers when needed. We leverage and maximize the true potential of what we have built over the years, since our inception in 2012 and are set to fuel the next biggest revenue channel for Rebel. Read more about it here:

Why do we want to hire Senior Team Manager (Team Lead)): -

Just imagine when you are a customer and need help. The first thought each individual may get is to call the customer care, because there is someone who is really a specialist and also keen in solving your query. As a Senior Team Manager (Team Lead) you would be involved in strategizing and setting the UMDS experience for your team to meet the required metrics. Overseeing the day- to day operations run smoothly by delegating the tasks aptly. Being a growing organization, we are extremely tech oriented and believe in maximum automation. Hence your role would also involve extensive working on MS Suite. With your high leadership and communication skills you would resolve the queries of your team and the customers whenever required. You would also partner with the other teams to ensure seamless support to the business unit. Candidate Requirements:- We are looking out for someone who can come onboard to play this very critical and Collaborative role.

Following is the background we are looking for:-

● As a Senior Team Manager (Team Lead) the individual should have a high leadership stint in managing small to medium sized teams

● An analytical person with an experience of 3 years, who understands the business and can make quick decisions

● Understands prioritization of work and who ensures a high level of coaching is provided to the team. The Rebel Culture Finally, but most importantly, Rebel is not a usual workplace.

The following slides will give you a sense of our culture, how Rebel conducts itself and who will fit into the company. Please go through it before you make up your mind.

It's not everyone's cup of tea.

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