Team Lead, Business Services

2 weeks ago

Pune, Maharashtra, India Avient Full time

Job Summary

To control, monitor and prepare report releases in time and with full accuracy of tasks related to Sales / Finance / Operations / Production / NWC related area. To continuously seek out better ways of performing the processes and support process improvement initiatives. To successfully perform other assigned Analytics functions under the directions. To ensure standard procedures and work instructions followed and timely reviewed for improvement ideas. To coordinate with Global Process experts and workout new process, train and implement within team. To coordinate and establish analytics culture with cluster managers / team leads.
Candidate should be open to work in NORAM shift.
Essential Functions
Essential Function 1: StP Operations Management

• Perform Invoice processing/Payments, month end and reporting activities.

• End to End Accounts Payable and procurement knowledge and experience performing significant role in process and team handling.

• Prepare/Review the process reports published to clients

• Handle escalations by responding with corrective and preventive measures

• Lead Client/Service Calls and respond to queries.

• Ensure the deliverables are provided within the TAT.

• Sharing of best practices and working towards process improvements.

• Adherence to SSC India Project timelines

• Satisfactory audit rating achievement

• SLA Compliance as per the contract

• Adherence to Operations & Project budget

• Backup and development planning for team members.
Essential Function 2: People Management

• Prepare and run team meetings

• Plan overall team capacity

• Manage, motivate and develop staff

• Assist with recruiting, interviewing, and hiring team resources

• Coach team members and ensure they receive orientation and appropriate development opportunities

• Mid/Year end appraisal reviews & regular feedback to team members

• Regular updates to team manager on overall resources & process management
Essential Function 3: End-to-End process improvements

• Ensure adherence to internal and external guidelines as well as to a standardized process landscape

• Support process improvements initiatives and related projects
Essential Function 4: Relationship Management

• Respond to critical vendor and internal client inquiries (first level escalation cases)

• Maintain positive work relationships with members of other teams in and outside the SSC

• Establishing and maintaining strong, collaborative relationships with internal and external customers and ensure customer satisfaction.

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QUALIFICATIONS:
Education

• Minimum: Bachelors/Masters degree in Finance / Accounting

• Desirable: A Chartered Accountant or MBA
Business Experience
Essential: 8+ years' experience in Accounts Payable/Procurement/Accounting
Essential: 3+ years in supervisory function
Desirable: Working experience within a shared services center/BPOs
Additional Qualifications
Distinctive customer orientation
Flexible work style and ability to work under pressure
Adaptable to learn new processes, concepts, and skills
Generate team cooperation through role modeling
Competencies
Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.
Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state and local law.

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