Team Lead, Solutions
2 weeks ago
About Energy Exemplar
Energy Exemplar is empowering transformative energy decisions across the globe.
Energy systems worldwide are undergoing radical changes to solve reliability challenges, meet clean energy targets, and integrate with adjacent industries. Energy Exemplar fits into this environment by revolutionizing the future of energy with clarity, speed, and innovation.
We are the market leader in the technology of optimization-based energy market simulation. Our modeling software suite, made up of PLEXOS and Aurora, is used in every region of the world. We have over 500 customers in more than 74 countries. One of our core values here is customer success. In order to continually serve our customers, as our base has grown - so has our team. We now have over 500 employees worldwide, and that number continues to grow. With offices in Adelaide (Australia), Salt Lake City and Sacramento (USA), London (England), Pune (India), and Singapore we are truly one global team.
About the Position
The Team Lead, works as part of the India solutions team and is primarily responsible for leading and coordinating pre-sales and implementation support for the India sales team. The position will be responsible for engaging directly with both potential and existing clients to communicate technical features of the products and how the products can play a role in the client's strategies. A key part of this role involves leading and mentoring a team of technical experts to deliver an outstanding experience for our continuously growing client base and prospects through market research, technical discussions, model development, demonstrations and implementation projects. The position is supported by strong training, coaching and mentoring and provides opportunities for professional growth and career advancement. Not only will the person in this role have advanced technical skills and deep industry knowledge in the energy sector, they will also have strong people skills and be passionate about working with and developing, others through to the achievement of desirable objectives.
Key Stakeholder Relationships
This position works closely and collaboratively with all Energy Exemplar staff but in particular:
India Sales Team India Solutions Team Global Product Team Account Management team Leadership teamKey Accountabilities and Duties
The following list is provided to set an expectation of the 'core' responsibilities of the role but is not intended to be an exhaustive list that covers all tasks that may be required on a day-to-day basis. As a rapidly growing business, it should be expected that the role and associated tasks are likely to evolve over time and that there will be situations where tasks not listed below will need to be undertaken to support region and business growth initiatives.
Drive Sales and Team Outcomes
Drive and measure key response metrics for the solutions team including research tasks, technical delivery and engineering practices Create and encourage a culture of excellent technical service Use sound judgement to escalate issues when necessary Coordinate efforts to achieveLead and Mentor the Solutions Team
Responsibility for managing, with the support of the Head of Solution (APAC) and Performance and Culture team, operational functions of the Solutions team, including: Performance reviews and managementLeave approvals and managementCareer progression and competency development discussions and managementWorkload allocation and distributionResolution of any people-related issues that may ariseNetwork effectively with other EE departments to leverage knowledge across other teams and global resourcesCandidate Requirements
Skills, Knowledge and Experience:
Technical Deep understanding of energy market components, commodities and industry trends.Understanding of emerging technologies and how this is likely to impact the industry.Understanding of various Mathematical Programming methods and how they are used.Experience using PLEXOS and excellent understanding of how it is used and its capability.If no direct PLEXOS experience, candidate must be able to demonstrate solid knowledge of, and experience in using, other market simulation software tools or programs.Has at least basic knowledge of scripting / coding languages.Understanding cloud environments in which our cloud and SaaS products reside. Non-Technical Strong written and verbal interpersonal and technical communication skills with ability to communicate complex issues clearly, credibly, and with confidence.Knowledge of general customer service principles is required. Candidate must be genuinely passionate about working with the internal team to deliver an outstanding service to our customers and helping to resolve their complex technical issues.Good knowledge of various problem-solving techniques with ability to analyse situations and apply critical thinking to decide appropriate courses of action and implement solutions to overcome challenges and deliver valuable outcomes.Commercial acumen with understanding of general business principals and the impact of business decisions on broader business functions and environment.Emotional intelligence with ability to recognise one's own feelings and those of others to appropriately manage those emotions when responding to different situations.Direct people leadership experience is preferred. The candidate for this role must have the passion and desire to develop and lead a team and be prepared to invest the time and effort to develop their own leadership and mentoring capability with the support of the business.Knowledge of change-management principles with experience in applying these principles to lead the implementation of a business, process or technical change. The candidate must also be resilient and adaptable to change. Passionate about working with others to achieve goals. Must have the ability to build strong relationships with others and be a natural collaborator.Qualifications:
Tertiary qualification in mathematics, engineering, economics or other related quantitative field. Minimum Bachelors but Masters or above would be desirable.
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