Onboarding Business Partner

3 weeks ago

Mon Nagaland, India Barclays Full time

About Private Bank

As a leading global wealth and investment manager, Barclays provides international and private banking, wealth planning, trust and fiduciary services, investment management, brokerage services and research to private and intermediary clients across the world. Additionally our clients benefit from access to the breadth of personal, corporate and investment banking expertise across Barclays, one of the largest financial services groups in the world.

Our mission is to set a new standard in wealth management by understanding our clients better than anyone else. In pursuit of this objective, we hire and develop only the best people in the industry. We look for talented, tenacious individuals who seek opportunities for self-improvement and career progression. Our long-term agenda can only be achieved through close collaboration and a shared sense of respect, integrity and excellence.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.

About the Onboarding Specialist Business Partner

The Onboarding Business Partner Team is located in Monaco, reporting into the Front Office / PBE Manager. The Onboarding Business Partner Team is responsible for the onboarding of new clients, providing an excellent client experience whilst also ensuring that Barclays meets its obligations regarding Know Your Customer and other relevant external regulations and internal policies.

**We are an equal opportunity employer and we are opposed to discrimination on any grounds**

Overall purpose of role

**The role holder will:

- **
- Be in charge of the end to end client Onboarding into Barclays Monaco.
- Deal direct with clients in a personable and professional manner from prospect stage through to the opening of accounts.
- Work in close co-ordination with Front Office, Operations and the relevant Risk and Financial Crime departments across the business.
- Provide tailored, accurate and swift assistance to the client, ensuring a timely, smooth and positive onboarding experience.
- Have responsibility for ensuring that client onboarding files meet the required Barclays policy and regulatory standards.
- Act as a role model in respect of procedural requirements and have input into the Client Due Diligence policy and procedure development.
- Be required to assist the Onboarding Platform Delivery Manager and Support Manager with ad-hoc queries, projects and management of the team’s workflow when needed.

Key Accountabilities

The role provides both an onboarding advisory and control function that is key to the success of the business unit by ensuring that key policy and regulatory requirements are met while facilitating an excellent client experience.

**(1) 40%- Risk & Governance**

**(2) 40% Client Interaction**

The role holder will engage with clients to understand their background and assist the Private Banker in the completion of Source of Wealth documentation. The role holder will be the primary point of contact for all new onboarding queries and referrals. They will ensure that interaction with clients is a positive experience and that client expectations are managed and met at all times. Quality measures must be met ⁄ exceeded to evidence contribution to the end to end processing of onboarding within agreed service levels. They will provide guidance and coaching to clients in order to support the client experience.

**(3) 20% Process/ Journey/ Personal Improvement**

Stakeholder Management and Leadership

From time to time the role holder may assume some of the responsibilities of the Team Leader in their absence and continue to drive excellence in the team to achieve agreed SLA’s and standards.

Risk and Control Objective

Person Specification
- Demonstrate excellent time-management, self-planning and organisational skills, and the ability to manage deadlines and work under pressure
- Understanding of regulatory issues/ procedures, with comprehensive and extensive knowledge of Anti-Money Laundering and Know Your Customer regulations and standards
- Ability to make evaluative judgements based on the analysis of factual and qualitative information relating to Source of Wealth, adverse media etc, including analysis of external information such as third party Enhanced Due Diligence reports and reports in global media - A good understanding of the role of private bankers and private banking products, with the ability to empathise and appreciate the relevance of the private bankers’ role in supporting the Onboarding process
- The ability to make clear presentation of information both written and orally
- Good understanding of Microsoft standard packages, such as Word and Excel

**Purpose and Values**

Barclays has a single cross-business Purpose for Barclays and

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