Supervisor, Human Centered Design

7 months ago

Gurugram Haryana, India RSM US LLP Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The primary component of this role will be operating model design (in Sales functions), business process design and improvement, organizational digital and experiential transformation, whereby helping to scale experience transformation as a practice and set of disciplines, development of assets and expansion of service offerings within RSM are secondary components of this position.
- Bachelor's Degree or equivalent (required)
- Technical knowledge of CRM-to-ERP in Lead to Order and Order to Cash processes (required)
- Strong technical knowledge and experience with how sales functions leverage CRM systems to improve operations (required)
- Experience consulting on large C/EX solutions, which include Sales Tech, such as CRM systems, and marketing, branding, and advertising campaigns, and large organizational transformation projects (secondary) - RequiredIndustry experience in sales (required), marketing, service operations (preferred)
- Ability to effectively manage overall client relationships to exceed client expectations in a sophisticated large consulting firm environment (required)
- Ability to provide effective communication to client project teams, executive sponsors and internal practice groups (required)
- Ability to develop and maintain strong relationships with centers of influence and professionals (preferred)
- Client Engagement Delivery: Analysis, development and documentation of improvement opportunities, e.g. business process mapping and will include technology implementation and training components of front-office focused technologies, such as CRM systems (i.e. Salesforce CRM, Microsoft Dynamics CRM, etc.)
- Client relationship management, supervision of staff, (onsite) client projects and development of Experience Transformation services within the larger marketplace, including demonstrating capabilities related to: human-centered strategic consulting, design, brand & marketing, customer/employee experience solutions and transformation deliverables.
- Some new opportunity pursuits, taking a consultative approach to growing strategic accounts

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM. Experience the power of being understood.

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