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Customer Care Executive Healthcare Process Gurgaon

1 month ago

Gurugram Haryana, India Saaha Human resource Full time

**Job description**

**Customer Support/Care Voice Process || No target || Work life balance (Only Graduates Can Apply, Max age require
- 33 Yrs) || Near Guragon Rajiv Chauk.**

Urgent requirement of **Customer Care Executive** for domestic process (WFO) - in Gurgaon with one of the leading Healthcare Organisation in operation control center (Domestic BPO/Contact Center). Experience 0- 6 Years with Excellent communication and written skills.

**Job Purpose**:

- To ensure seamless Service Delivery and Customer Satisfaction.

**Key Responsibility: -**:

- Managing doctor appointments.
- Handling customer complaints and follow-ups.
- Handling calls - both inbound and outbound.
- Having knowledge of emergency codes to manage emergencies.
- Tracking and making recommendations for enhancing customer experience in the hospital.
- Helping in general hospital operations.
- Any other ad hoc duties related to hospital operations assigned by supervisor.

**Desired Skills**:

- Good communication skills - both verbal and written.
- Great interpersonal skills and teamwork ability.
- Good analytical skills and quick thinking.
- Dedication and passion to meet and exceed customer expectations - both internal and external.
- Positive, pro-active, motivated with “can-do” attitude.

**Technical Skills**:

- Should have knowledge to work on Computer.
- Good communication skills - both verbal and written

**Environment**:

- Work life balance. Transparency.

**Job Kind**:

- On roll Job.

**Job Types**: Full-time, Permanent

Pay: ₹21,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Fluent English (required)

Work Location: In person