BPO Supervisor

6 days ago


Gurugram, India NTT DATA Full time

Job Description

Accomplish human resource objectives by recruiting, selecting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributionsProvide information and analysis to organizational strategic plans and reviews.Prepare performance reports by collecting, analyzing, and summarizing data and trends.Planning and implementing strategies and operations; improving systems and processes; managing staff.Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysesResponsible for developing, analyzing, evaluating, delivering and interpreting our Center's key metrics. This includes presenting the metrics in an understandable and useable format to share with our Center and the Leadership teams. Apply

Listen to the story of Employee Voice

Annette Barnabas

Business Analysis Associate Director

India

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Vanathi Asok

Director – Project and Application Services

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Swathi Sujir

Business Operations Supervisor

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