Customer Care Executive for Outbound Voice
2 weeks ago
**We are hiring for Customer Service Executive - Voice for Teleperformance in Gurgaon (Work from office).**
**Call **HR **at **9903307473**.**
**Shift timing : 9:30AM to 6:30PM**
Working days**:6 days a week**
Week-off: 1 day a week (rotational off)
**Salary: Upto 19K (In hand)**
**Experience Required: Minimum 6 months to 1 year in International BPO**
**Job description:
- **
**Key Responsibilities**:
**1. Customer interaction**:
- Providing accurate information regarding products, services, and policies.
- Handling and resolving customer complaints or issues with empathy and efficiency.
**2. Problem resolution**:
- Investigating and resolving customer problems and concerns promptly.
- Escalating complex issues to the appropriate department or supervisor as needed.
- Documenting customer interactions and solutions for future reference.
**3. Product knowledge**:
- Staying informed about product features, specifications, and promotions.
- Providing product recommendations based on customer needs and preferences.
**4. Communication**:
- Collaborating with other team members and departments to share customer feedback and insights.
- Communicating effectively with team members to ensure a seamless customer experience.
**5. Customer feedback**:
- Gathering and analyzing customer feedback to identify trends and areas for improvement.
- Collaborating with the management team to implement changes that enhance customer satisfaction.
**6. Adherence to policies and procedures**:
- Ensuring compliance with company policies and procedures.
- Staying updated on industry best practices and customer service trends.
**PROCESSES:
- **
**RBL Inbound Process **:Inbound sales process
**SBI Inbound Process **:Inbound sales process
- **Salary upto 19K**:
- Any graduate / under graduate
- Fresher/ Experienced
- Good communication skills
- Language: English, Proficient in the languages.
- Looking for immediate joiners.
**Aadhaar number mandatory.**
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹19,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Work Location: In person
-
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