Customer Care Executive
6 months ago
As a Customer Care Executive, you will be responsible for providing excellent customer service through inbound and outbound calls. You will handle customer inquiries, resolve issues, and ensure customer satisfaction. This role requires effective communication skills, strong problem-solving abilities, and a customer-centric approach.
**Responsibilities**:
- Customer Interaction: Answering incoming calls promptly and professionally. Responding to customer inquiries and resolving issues efficiently. Making outbound calls for follow-ups, surveys, or additional information.
- Product/Service Knowledge: Acquiring and maintaining a deep understanding of the company's products or services. Keeping up-to-date with product/service enhancements and updates.
- Problem Resolution: Identifying and resolving customer concerns or complaints. Escalating issues to the appropriate department if necessary.
- Data Entry and Documentation: Accurately recording customer information, inquiries, and feedback. Maintaining comprehensive and organized records of customer interactions.
- Adherence to Policies and Procedures: Following company policies and procedures in handling customer interactions. Adhering to call scripts and guidelines.
- Team Collaboration: Collaborating with team members and other departments to address customer needs. Providing feedback on recurring issues for process improvement.
- Quality Assurance: Ensuring high-quality service delivery by set standards. Participating in quality assurance programs and training sessions.
- Performance Metrics: Meeting or exceeding key performance indicators (KPIs) such as call handling time, customer satisfaction, and resolution rates.
**Requirements**:
- High school diploma or equivalent; some college education preferred.
- Proven experience in customer service or call center environments.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and remain calm under pressure.
- Familiarity with customer relationship management (CRM) software is a plus.
- Ability to adapt to changes in procedures and policies.
**Job Types**: Full-time, Permanent
**Salary**: ₹400,000.00 - ₹600,000.00 per year
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Commission pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 3 years (preferred)
- CRM software: 1 year (preferred)
- Customer service: 3 years (preferred)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
**Speak with the employer**
+91 9694111111
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