Customer Service Executive
4 months ago
**"Customer Support Executive" ( Finance )**
Experience:
- 2 to 4 years
Location:
- Goregaon East (Mumbai)
Qualification:
- Any Graduate
**Must required:
- Finance Industry**
Role and Responsibilities
- Guiding members through account set-up, product queries, transaction issues and any other challenges they may face.
- Troubleshooting issues faced during the member lifecycle.
- Delivering a WOW member experience every time.
- Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
- Continuously improve the member support process using insight into the overall experience, tracking feedback, and providing such a team meeting.
- Work on ensuring quick response time, and ensure a stellar member experience.
- Proactively review the user journey, find and work upon areas of improvement.
**Skills**:
- Excellent written and verbal communication skills and strong command over the English language.
- Problem Solving ability with strong solution orientation.
- Prior experience working in a member-facing role or in the hospitality industry (preferred).
- Proactiveness and ability to take ownership of tasks and projects.
- Strong operational expertise, time management skills and a growth mindset.
**Job Types**: Full-time, Permanent
Pay: ₹35,000.00 - ₹45,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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