Customer Service Executive

3 weeks ago


Goregaon East Mumbai Maharashtra, India Bizaccenknnect Pvt. Ltd. Full time

Profile **:"Customer Support Executive" ( Finance )**

Experience:

- 2 to 4 years

Location:

- Goregaon East (Mumbai)

Qualification:

- Any Graduate

Must required:

- **Finance Industry**

Role and Responsibilities
- Guiding members through account set-up, product queries, transaction issues and any other challenges they may face.
- Troubleshooting issues faced during the member lifecycle.
- Delivering a WOW member experience every time.
- Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
- Continuously improve the member support process using insight into the overall experience, tracking feedback, and providing such a team meeting.
- Work on ensuring quick response time, and ensure a stellar member experience.
- Proactively review the user journey, find and work upon areas of improvement.

**Skills**:

- Excellent written and verbal communication skills and strong command over the English language.
- Problem Solving ability with strong solution orientation.
- Prior experience working in a member-facing role or in the hospitality industry (preferred).
- Proactiveness and ability to take ownership of tasks and projects.
- Strong operational expertise, time management skills and a growth mindset.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)



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