Associate Quality Assurance Administrator

3 weeks ago

Hyderabad, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking an Associate Quality Assurance Administrator...

**In this role, you will**:

- Provide quality control support.
- Perform quality reviews and ensure control procedures are followed.
- Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmission
- Monitor and evaluate the quality of inbound or outbound customer calls
- Document quality issues and performance measures for management review
- Provide information and assists in the feedback and formal education process of downstream teams
- Work closely with both internal and external customers to meet their service needs

**Desired Qualifications**:

- Bachelors' degree or equivalent degree

**Job Expectations**:

- Basis understanding on banking financial services
- Importance of Quality and customer satisfaction
- Understanding of corporate etiquettes

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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