Quality Assurance Administrator

3 weeks ago

Hyderabad, India WELLS FARGO BANK Full time

**About this role**:
Wells Fargo is seeking a Quality Assurance Administrator who will be part of Consumer and Small Business Banking Operations (CSBBO) Quality Management (QM) team to monitor and evaluate the transactions processed by analysts based on the appropriate regulations, line of business policies and procedures and scoring guidelines to mitigate potential risk to Wells Fargo and its customers. This team conducts quality assurance review of non-voice reviews within Retail Core Operations (RCO). The primary objective is to test random samples to ensure accuracy of work processed, while also providing defect feedback to the line of business. Reporting is provided monthly to the line of business.

**Key Responsibilities**
- Performs a variety of Quality Assurance Operational Tasks for multiple review types require a focus on regulatory and policy adherence
- Coaching, training and mentoring new joiners/existing team members
- Takes accountability for entire process from receipt of work to resolution and closure
- Tasks require coordination of information among various operational areas and customers
- Duties may include - assigning, receiving, and reviewing incoming work, contacting appropriate resources as needed, resolving complex customer/client requests using multiple resources and records
- Works under general supervision following established procedures
- Ability to innovate by simplifying the process, eradicating waste, and eliminating duplication of work
- Exercises some judgment within guidelines
- Ability to connect with LOB partners on conference calls/understand updates etc.

**Essential Qualifications**
- Financial industry experience preferred
- Experience of at least One year in Quality Assurance related work
- Working knowledge of MS Excel, MS Word, Microsoft Access is preferred
- Fluency in English and Strong communication skills both written and verbal
- Flexible with working in US operational hours i.e. night shifts
- Strong analytical skills with focus on details

**Desired Qualifications**:

- Basic knowledge and understanding of bank regulations/compliance, policies, processes, and procedures
- Quality-Oriented and Demonstrates a high-level of attention to detail
- Ability to meet deadlines
- Degree in Business or related discipline
- Demonstrates a high degree of reliability, integrity, and trustworthiness
- Can adapt to a changing environment and circumstances
- Exhibits a commitment to the company
- Experience of at least One year in Retail Core Operations

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

  • Quality Assurance Administrator

    6 days ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator... This Quality Assurance Administrator (QAA) position in HR Service and Process Management will be responsible for evaluating, monitoring, assessing and/or reviewing programs, processes, documentation and/or files to ensure compliance with internal company requirements and/or...

  • Quality Assurance Administrator

    4 days ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator... **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    4 days ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator... **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    1 day ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    1 day ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator... **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    23 hours ago

    hyderabad, India WELLS FARGO BANK Full time

    About this role: Wells Fargo is seeking a Quality Assurance AdministratorIn this role, you will: Monitor and evaluate the quality of inbound or outbound customer calls Document quality issues and performance measures for management review Oversee a group of service monitors Provide information and assists in the feedback and formal education process of...

  • Quality Assurance Administrator

    1 week ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    1 day ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    2 days ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Quality Assurance AdministratorIn this role, you will:Monitor and evaluate the quality of inbound or outbound customer callsDocument quality issues and performance measures for management reviewOversee a group of service monitorsProvide information and assists in the feedback and formal education process of other...

  • Associate Quality Assurance Administrator

    3 days ago

    Hyderabad, India WELLS FARGO BANK Full time

    **About this role**: Wells Fargo is seeking an Associate Quality Assurance Administrator. **In this role, you will**: - Provide quality control support - Perform quality reviews and ensure control procedures are followed - Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions -...

  • Quality Assurance Administrator

    2 hours ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Quality Assurance Administrator.In this role, you will:Monitor and evaluate the quality of inbound or outbound customer callsDocument quality issues and performance measures for management reviewOversee a group of service monitorsProvide information and assists in the feedback and formal education process of other...

  • Quality Assurance Administrator

    4 days ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Senior Quality Assurance Administrator

    2 days ago

    hyderabad, India WELLS FARGO BANK Full time

    About this role: Wells Fargo is seeking a Senior Quality Assurance Administrator.In this role, you will: Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution. Escalate key maintenance errors identified during scoring process and ensure resolution of...

  • Senior Quality Assurance Administrator

    2 days ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Senior Quality Assurance Administrator.In this role, you will:Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution.Escalate key maintenance errors identified during scoring process and ensure resolution of same,...

  • Senior Quality Assurance Administrator

    3 hours ago

    Hyderabad, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Senior Quality Assurance Administrator.In this role, you will:Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call ResolutionEscalate key maintenance errors identified during scoring process and ensure resolution of same,...

  • Quality Assurance Administrator

    2 days ago

    hyderabad, India WELLS FARGO BANK Full time

    About this role: Wells Fargo is seeking a Quality Assurance AdministratorIn this role, you will: Monitor and evaluate the quality of inbound or outbound customer calls Document quality issues and performance measures for management review Oversee a group of service monitors Provide information and assists in the feedback and formal education process of other...

  • Quality Assurance Specialist

    2 weeks ago

    hyderabad, India The Golden Rise Full time

    Company Overview: The Golden Rise, a prestigious talent outsourcing firm, is nestled in the bustling Gachibowli district of Hyderabad. We are dedicated to connecting top-tier professionals with multinational corporations and innovative startups, ensuring seamless integration into dynamic roles. Position Summary: We are currently seeking a detail-oriented...

  • Lead Quality Assurance Administrator

    2 days ago

    hyderabad, India WELLS FARGO BANK Full time

    About Wells Fargo Wells Fargo & Company is one of the world's largest banks and employs more than 270,000 people worldwide. Our international business activities truly span the globe, with our coast-to-coast U.S. presence, overseas offices in strategic locations and technology platforms, we provide our clients the direct and on-the-ground support they need...

  • Quality Assurance Administrator

    5 days ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a... **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal education process of other staff -...

  • Lead Quality Assurance Administrator

    2 days ago

    Hyderabad, India WELLS FARGO BANK Full time

    About Wells FargoWells Fargo & Company is one of the world's largest banks and employs more than 270,000 people worldwide. Our international business activities truly span the globe, with our coast-to-coast U.S. presence, overseas offices in strategic locations and technology platforms, we provide our clients the direct and on-the-ground support they need to...