Associate Quality Assurance Administrator

2 months ago

Hyderabad Telangana, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking an Associate Quality Assurance Administrator.

**In this role, you will**:

- Provide quality control support
- Perform quality reviews and ensure control procedures are followed
- Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions
- Document quality issues and performance measures for management review
- Provide support to the business line staff in the areas of reporting and business documentation
- Evaluate the quality and accuracy of work being reviewed
- Work closely with both internal and external customers to meet their service needs
- Provide information and assist in the feedback and education to staff

**Required Qualifications**:

- 6+ months of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Excellent communications skills
- Strong Mortgage domain (Retail)
- Keen eye for details / good observation skills
- Good problem solving and basic analytical skills
- Achieve / exceed the set productivity targets.
- Complete tasks within process specific TAT.

**Job Expectations**:

- Work independently with minimum supervision
- Will process multiple critical work items
- Flexible for night shift
- Reports problems with procedures and recommends improvements to onshore LOB supervisor and/or management
- Recommends operational improvements / suggest best practices
- Partnering with onshore BLC's / LOBs
- Directly responsible for providing support and guidance to team members by communicating business changes, procedures, updated and reiterations
- Demonstrate high degree of Integrity and honesty.
- Adapt to changes, take ownership, show accountability.
- Shows enthusiasm towards taking up additional tasks.

**Posting End Date**:
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Wells Fargo Recruitment and Hiring Requirements**:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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