Quality Assurance Administrator

3 months ago

Hyderabad Telangana, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a Quality Assurance Administrator.

**In this role, you will**:

- Provide quality control support
- Perform quality reviews and ensure control procedures are followed
- Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions
- Document quality issues and performance measures for management review
- Provide support to the business line staff in the areas of reporting and business documentation
- Evaluate the quality and accuracy of work being reviewed
- Work closely with both internal and external customers to meet their service needs
- Provide information and assist in the feedback and education to staff

**Required Qualifications**:

- 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

**Posting End Date**:
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Wells Fargo Recruitment and Hiring Requirements**:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

  • Quality Assurance Administrator

    7 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    6 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls. - Document quality issues and performance measures for management review. - Oversee a group of service monitors. - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    2 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Review daily banking operations to identify, assess and mitigate operational risks. - Monitor incident reports assess their impact and suggest appropriate actions to prevent reoccurrence. - Conduct through reviews of video footage to detect risk...

  • Quality Assurance Administrator

    2 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About This Role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    6 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    7 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator for Data Analytics Quality Control Team. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and...

  • Quality Assurance Administrator

    6 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    6 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    4 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    3 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    6 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    6 days ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    3 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator who will be part of Consumer and Small Business Banking Operations (CSBBO) Risk Programs, Quality Management (QM) team to monitor and evaluate the calls/claims processed by analysts based on the appropriate regulations, line of business policies and procedures and scoring...

  • Quality Assurance Administrator

    2 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    6 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    3 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    2 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    2 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Quality Assurance Administrator. **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal...

  • Quality Assurance Administrator

    6 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a... **In this role, you will**: - Monitor and evaluate the quality of inbound or outbound customer calls - Document quality issues and performance measures for management review - Oversee a group of service monitors - Provide information and assists in the feedback and formal education process of other staff -...

  • Associate Quality Assurance Administrator

    2 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Quality Assurance Administrator **In this role, you will**: - Provide quality control support - Perform quality reviews and ensure control procedures are followed - Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions - Document...