Quality Assurance Administrator

2 months ago

Hyderabad Telangana, India Wells Fargo Full time

**About This Role**:
Wells Fargo is seeking a Quality Assurance Administrator.

**In this role, you will**:

- Monitor and evaluate the quality of inbound or outbound customer calls
- Document quality issues and performance measures for management review
- Oversee a group of service monitors
- Provide information and assists in the feedback and formal education process of other staff
- Work closely with both internal and external customers to meet their service needs
- Provide information and assist in the feedback and education to staff

**Required Qualifications**:

- 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Strong attention to deal with a proactive approach to identifying risks.
- Experience in reviewing operation process and incident reports preferably within the banking or financial services industry.
- Ability to monitor and access video footage to identify potential risk of failures.
- Excellent written communication skills for documenting incidents and providing recommendations.
- Enthusiasm for learning new process and quickly adapting to changes.
- Ability to work independently and collaboratively in a fast-paced environment.
- Review daily banking operations to identify, assess and mitigate operational risks.
- Monitor incident reports assess their impact and suggest appropriate actions to prevent reoccurrence.
- Conduct through reviews of video footage to detect risk failures or breaches and provide timely reports.
- Maintain accurate records of observed incidents and communicate findings effectively.
- Collaborate with various teams to develop and implement quality control procedures.
- Provide feedback and recommendations to enhance existing process and reduce potential risk.
- Prior experience in quality control risk management or operational auditing.
- Familiarity with banking regulations and operational risk framework
- Proficiency in using quality control and risk assessment tools.
- Bachelor's or master's degree from any recognized university preferably in business administration, finance, risk management or a related field
- Minimum of 2+ years of experience in quality assurance quality control risk management or a related field

**Posting End Date**:
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Wells Fargo Recruitment and Hiring Requirements**:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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