Quality Assurance Administrator

1 month ago

Hyderabad Telangana, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a Quality Assurance Administrator.

**In this role, you will**:

- Monitor and evaluate the quality of inbound or outbound customer calls
- Document quality issues and performance measures for management review
- Oversee a group of service monitors
- Provide information and assists in the feedback and formal education process of other staff
- Work closely with both internal and external customers to meet their service needs
- Provide information and assist in the feedback and education to staff

**Required Qualifications**:

- 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- 2 plus years of work experience in commercial lending stream

This team will be responsible to review the US completed work for data accuracy for Member syndicated loans
- Non agented for WLS. This team will need to have access to two systems of records and procedures to follow in order to complete this QC process. Details of the process includes:

- reviewing inputs on the systems of record
- reviewing imaged documents
- verifying applicable data in other systems

The team member will establish a feedback and escalation loop with the US, as any error will be passed back to the team member for corrections to the data.

Inline QC work for the process, these will be on LIQ system for process supports Wholesale Board and Fund.

**Responsibilities**

The I&P Team member will be responsible for evaluating, monitoring and reviewing processes, documentation and/or files to ensure compliance with internal company requirements and government regulations. Functions may include evaluating processes to ensure the business standards are adhered to; providing guidance to team members regarding documentation, systems and processes to ensure company standards are met. Ensures corrective action on exceptions and problems identified and proper procedures were followed. Ensures identified risks are clearly documented and interacts with appropriate parties for timely resolution.

**Essential Qualification**
- Ability to research for information from loan documents
- Excellent communication and interpersonal skills.
- Understanding of basic commercial loan documents and related clauses.
- Good problem solving and analytical skills.
- Quick learner and ability to adapt to change.
- Demonstrate good team player qualities.
- Flexible to work as per the business requirement.
- Ability to set priorities, plan and organize key deliverables.
- Work independently to achieve results within time constraints.
- Demonstrates/maintains professional conduct under all circumstances
- Ability to effectively communicate well with US counterparts.
- Strong analytical skills

**Posting End Date**:
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Wells Fargo Recruitment and Hiring Requirements**:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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