Associate Quality Assurance Administrator

2 weeks ago

Hyderabad, India WELLS FARGO BANK Full time

Associate Quality Assurance Administrator

About Wells Fargo:
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description:
**About Wells Fargo India**
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.

**Department Overview**
The SBB QA team is responsible for evaluating, monitoring, assessing and/or SBB operational programs, processes, claims, documentation and/or files for procedural adherence.

Functions may include but not limited to:

- Evaluating processes to ensure business procedures are followed.
- Ensures corrective action on exceptions and problems identified, required data is input and proper procedures were followed.
- Ensures identified risks and/or problems are clearly documented and interacts with appropriate parties for timely resolution.
- Identifies risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance.

**About the Role**
The primary role of this team will be to complete Quality Assurance reviews of work performed by various teams within SBB. The team will be expected to complete their loan review with a high degree of accuracy and in a timely manner. The level of this role is Associate Quality Assurance Administrator.

**Responsibilities**
- Evaluating processes to ensure business procedures are followed.
- Ensures corrective action on exceptions and problems identified, required data is input and proper procedures were followed.
- Ensures identified risks and/or problems are clearly documented and interacts with appropriate parties for timely resolution.
- Identifies risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance.

Market Skills and Certifications:
**Essential Qualifications**
6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience.

**Desired Qualifications**
Bachelor's Degree with proficiency in Written and Verbal communication.

We Value Diversity:
**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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