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Customer Support Executive

4 months ago

Indore Madhya Pradesh, India Avalon Solutions Full time

**Job Title**: Customer Service & Support

Job Summary:
The Customer Support Executive will be responsible for providing excellent customer service and support to our clients. This role involves addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

**Qualification**:

- Graduate or Post Graduate

**Experience**:

- 1+ years of experience in working in a Customer Support role.

**Location**: Indore

**Responsibilities**:
**Prompt Customer Response**:
**Record Keeping**:
Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

**Product and Service Information**:
Provide customers with detailed product and service information, troubleshooting issues effectively to ensure customer satisfaction.

**Collaboration**:
Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

**Order Updates**:
**Issue Resolution**:
Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

**Team Collaboration**:
Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

**Continuous Improvement**:
Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

**Requirements**:
**Communication Skills**:
**Interpersonal Skills**:
Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

**Attention to Detail**:
Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

**Adaptability**:
Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

**Customer Service Experience**:
Experience in customer service or a related field is preferred, showcasing a proven track record of effectively addressing customer needs.

**Industry Knowledge**:
Knowledge of jewelry products is preferred but not required, with a willingness to learn and become familiar with the company's product offerings.

**Salary**: Up to ₹30,000.00 per month

Schedule:

- Day shift
- UK shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8103881448
Expected Start Date: 20/02/2024