Customer Support Executive

2 weeks ago


Indore Madhya Pradesh, India V Infotech Full time

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Handle Inbound and Outbound calling for customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive
- Communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.

Pay: Up to ₹240,000.00 per year

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Application Question(s):

- What is your total experience in customer support (chat process and calling)?



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