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Customer Service Associate Ecommerce for Male at

2 months ago

Nagpur, India SRP Consultants Full time

**Customer Service Associate_Ecommerce**

Designation: Customer Service Associate_Ecommerce

Number of Vacancy: 7

**Job Type**: Full Time

Work Experience: Minimum 6 months exp in international Voice

Educational Qualification: Graduate or equivalent

**Salary**: 15-18K gross salary

Gender: Male Only

Shift: 8pm to 4:30am

Weekoff: Fixed Sunday and Alternate Saturdays

Managing incoming calls and customer service enquiries

Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

Meet Customer service call handling quotas.

Provide accurate, valid and complete information by using the right method and tools.

Fluent Communication skills is utmost priority

Must be comfortable with rotational shifts.

**Job Specification**:
Should be ready to work in night shifts

Shift timing: 24*7 Rotational shifts with 9 hours working/ One rotational week off (Centralized pick and drop)

Should have experience in International Call center at least minimum 1 year

Should have basic knowledge of Ecommerce

Should have experience interacting with US Clients (US Process)

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International voice process: 1 year (preferred)
- E-Commerce: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9699536143
Application Deadline: 22/08/2023
Expected Start Date: 18/08/2023

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