Saas Customer Support Agent
4 weeks ago
Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all.
We’re on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support.
**About the Position**:
Job Title: SaaS Customer Support Agent
Location: Mohali
Work Model: Hybrid
Company: Maropost is a rapidly growing software and technology company that provides innovative SaaS solutions to businesses across the globe.
**Job Overview**:
**Responsibilities**:
- Troubleshoot and resolve technical issues related to our SaaS products
- Document customer interactions and resolutions in our CRM
- Collaborate with the development team to identify and resolve product defects
- Provide product training and support to customers as needed
- Continuously improve knowledge of our products and services
- Provide feedback to the product and development teams on customer needs and suggestions for product improvements
**Qualifications**:
- Proven experience in a customer support role
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, high-pressure environment
- Strong problem-solving skills and attention to detail
- Knowledge of SaaS products and technologies
- Familiarity with CRM software and ticketing systems
- Bachelor's degree in Computer Science or related field is preferred but not required.
**Equal Employment Opportunist**:
**COVID Notice**:
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