Customer Support Executive for E-commerce Business

2 weeks ago


Mohali, India Support Enhancers Full time

We are in search of a proficient **Customer Support Executive for our Retail & Wholesale Ecommerce venture**.
- **Your role will encompass the following key aspects**:_

**1. Requirements: Essential Skills/Experience**

Proficiency in MS Tools (Excel, Word & PPT)

Familiarity with inventory systems (Tally or Busy)

Strong written and verbal English skills for international communication

Collaborative team player willing to assist teammates proactively

**2. Necessary Equipment**:
Laptop

High-Speed Internet (Minimum 100 Mbps)

**3. Experience and Qualifications**:
Minimum 1+ years' experience, well-versed in Microsoft Products

Bachelor's degree (preferred)

Proficiency in English (required)

**4. Responsibilities**:
Handle Customer Complaints (Retail & Wholesale)

Input Orders into Inventory System

Processing Refunds, Creating RMA in system and connecting with the Accounts Team

Connecting with the Shipping Companies

Create and Manage Order and Status Reports

**5. Hiring Process: Our selection process emphasizes merit and efficiency**

Submit Resume and Cover Letter

Undertake Independent Online Skills Assessment (Technical Test)

Interview

Expected Start Date: At the earliest

_

6. **Benefits**:
Flexible Schedule

Paid Time Off

Remote Work Option

Best regards,
Support Enhancers

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off
- Work from home

Schedule:

- US shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer support: 1 year (required)
- total work: 1 year (required)

Application Deadline: 20/08/2023
Expected Start Date: 01/09/2023



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