L0 Global Support Role

6 months ago


Kharadi Pune Maharashtra, India Net Connect Global Full time

**We are looking for L0 Global Support Role with below mentioned skill sets**

** Freshers also welcome with excellent communication skills**

**L0-Support Role (PUNE)**
- Is responsible to log and dispatch cases, provide status updates and route cases appropriately to the right queue as per the defined SLA.
- Handling of misroute calls and cases
- Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
- Order parts wherever applicable as an exception OR as a part of customized process
- Handling of customer escalations and interacting with level 1 & level 2 teams, trade teams & partners using standard or customized processes, region resource control teams, onsite engineers, partners and logistics teams.
- Event management of cases wherever applicable for all cases defined with specific priorities and severities
- Escalation management for customers who log cases only through access teams wherever applicable.

Pay: Up to ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Rotational shift

Work Location: On the road



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