Trainee Cdm Support

3 weeks ago

Gurgaon, India BT Group Full time

Trainee CDM Support

**Job Req ID**:26361**Posting Date**:17 Nov 2023**Function**:Commercial Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Recruiter: Samradhi Tripathi**

**Hiring Manager: Amish Agarwal**

**Career Grade: F**

**About BT**
- BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
- We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
- So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.**Who is the BT Group?**
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..**Purpose Of Role**:

- Data build across BTGS Systems and System Configuration for the Contract.**Key Responsibilities**:

- Inventory build through IIB portal for a particular customer: Data is gathered from contract team and collated in Excel worksheet. For correct data alignment in Central repository, SQL query is used to get further details from DB and to validate the Inventory post build activity.
- Bulk upload of Inventory: For bulk Inventory data upload into Central Repository, Manual data uplift route is used. Data is collated in Excel and automation/macros are applied to maintain the data in required template format before sending the request to the team.
- Inventory Build via single entry interface for small volume of inventory: For ad-hoc (mostly in-life data) basis inventory build requests, single entry interface portal is used to upload data into Central Repository. Different BT systems are being checked to validate the information received from MUs or Contract teams.
- Reconciliation and analysis of raw data provided by the customer and upload the reconciled data into Central BTGS repository: Basis the customer provided master data, details are validated and amended in different upstream systems to get the Central BTGS repository details synced as per the business requirement. Automation/macros and SQL query are being used during the process.
- Bulk upload of devices, circuits and Sites to customer for IIB.
- Detailed Customer Inventory report in specific format: Inventory details are fetched from different BT Network monitoring systems or Central BTGS repository (using SQL query) and formatted in Excel before providing the final report to customer.
- Customized Inventory report to the end Customers
- Network Management Database configuration: Basis the in-life requests, inventory data configuration, manual commissioning of routers/switches, device polling status check/amendment are done on Network Management Data Base.
- Ensuring Device Monitoring in BTGS Monitoring Systems: Regular reports are fetched from different BTGS monitoring systems and analysed to maintain the end-to-end data integrity.

**Qualifications**:

- Fresher.
- Graduate (minimum 3 years college level) education preferable B.Tech.
- Highly Numerate, exceptional understanding of MS Excel, SQL, Tableau.
- Good written and spoken English.
- Competence in Windows based tools (Outlook/Word/Excel)

**Skills/Experience**:

- Exceptional Microsoft Office skills including Excel, MS Access, MS Word, VBA.
- Good knowledge for PL/SQL, Tableau
- Being able to work in a team as well as an individual contributor.
- Being able to take ownership if tasks assigned and complete them on time, escalate early to the management.
- Experience in working in a diverse and fast paced work environment.

**Why this job matters**
The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.

**What you’ll be doing**
1. Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
2. Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.
3. Assists in the review and progress assessment on continuous service improvement plans for each customer.
4. Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
5. Acts to resolve routine problems for assign

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