Client Support Trainee

1 week ago


Gurgaon, Haryana, India Prontosys Technologies Full time

Role Description
This is a full-time, on-site Client Support Trainee role located in Gurugram.

The Client Support Trainee will be responsible for responding to customer inquiries, resolving issues, and communicating with other teams to ensure customer satisfaction.

The Trainee will also troubleshoot technical problems and document interactions.

Key Responsibilities:

  • Problem Resolution: Diagnose the issues, escalating more complex problems to senior support department when necessary.
  • Documentation: Maintain accurate and detailed records of client interactions, including issues, resolutions, and followup actions, utilizing our ticketing system.
  • Collaboration: Work closely with other support team members to share knowledge, solve problems, and contribute to a positive team environment.
  • Continuous Learning: Stay updated on the latest technologies, updates, and industry trends to enhance your knowledge and skills.

Qualifications

  • Excellent communication and interpersonal skills
  • Demonstrated ability to work in a fastpaced environment and multitask effectively
  • Strong problemsolving skills and attention to detail
  • Basic knowledge of customer service principles and practices
  • Basic understanding of computer systems and software
  • Bachelor's degree or higher in a relevant field is preferred
  • Experience in a customer service or support role is a plus
  • Digital Marketing certificate holder will be preferred

Job Types:
Fresher, Internship

Contract length: 06 months

Salary:
₹5, ₹10,000.00 per month

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to Commute:

  • Gurgaon, Haryana (required)

Ability to Relocate:

  • Gurgaon, Haryana: Relocate before starting work (required)

Work Location:
In person

Speak with the employer
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