Support Associate

3 weeks ago

Mumbai Maharashtra, India Oracle Full time

This is a requirement is for Oracle Financial Services Finergy division. We are a part of Oracle Financial Services Global Business Unit (FSGIU) business unit and our specialized solutions address the unique business needs of banking and financial institutions, enabling them to make more informed business decisions and serve customers better.

**Required Experience/Skill Set**:

- Strong customer service and support focus with a desire to deliver high quality service
- Ability to multi-task, work under pressure and adhere to tight deadlines
- Strong technical skills (PL/Sql, Unix, Unix shell scripting)
- Extensive problem solving and debugging skills
- Experience in providing services to agreed SLA’s and OLA’s
- Experience with working in an ITIL environment. ITIL foundation Certification desired
- Excellent interpersonal and communication skills
- Flexible in working outside of core business hours at short notice
- Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from Office
- Basic knowledge of Java
- Basic knowledge of PERL
- Basic knowledge of RDBMs Oracle and MSSQL
- Basic knowledge in tools a plus (AppD, ESP, Splunk, NDM, Cloudprober, Moog, sNow, etc..)
- Basic knowledge of containers (app Engine)
- Working knowledge of TSQL and PL/SQL
- Working knowledge of Linux and Windows OS
- Working knowledge of KSH scripting
- Working knowledge of Incident, Problem, Change, Release, & Request Management processes.
- Knowledge of SmartStream TLM a plus
- Knowledge of Informatica a plus.
- Knowledge of Reconciliation business domain a plus

**Responsibilities**:

- Resolve non KEDB issues/tickets
- Drive Shift-Left strategy
- Prepare and Maintain the overall KEDB as per defined Knowledge Management process
- Identify scope for automation and focus on continuous improvements
- Assist in RCA for the identified Problems along with Service Desk and Incident Managers
- Drive execution of Problem Resolution Plans with other stakeholders
- Coordinate with BNYM Business Users, BNYM Technology teams, Service Desk for incident resolution
- Provide inputs to project review documents / dash boards to senior management
- To examine potential areas for Service Improvement and raise proposals with the Service Manager

Career Level - IC1

**Diversity and Inclusion**:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

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