Associate - Seismic Support

7 months ago

Mumbai Maharashtra, India TIAA Full time

Associate - Seismic Publishing Operations

The Seismic Publishing Associate will be responsible for making in-platform template changes, logic and rules management, documenting business and technical changes, troubleshooting and support for content owners, quarter-end data refresh process and testing, and other tasks related to the publishing of dynamic presentation templates.

Key Responsibilities and Duties
- Create/manage/update content and logic within the Seismic platform
- Receive and fulfill requests for Seismic content and logic changes using a browser-based workflow tool (Workfront)
- Perform content and data validations during testing and within quarter-end update cycles
- Create and share usage analytics to content owners and audience owner leads.
- Support the scoping and estimate process for new work intake
- Provide support to onshore publishing with various content management requests, testing, maintenance, data sourcing evaluation, analytics reporting, and other tasks as needed
- Meet with internal customers and document business requirements including logic, data use, variable content, and slide selection options.
- Communicate frequently with internal clients from across lines of business and support areas to clarify requirements, answer questions and troubleshoot as needs arise
- Manage multiple projects, multiple internal clients
- Understand and communicate data and logic utilization within various document templates within the Seismic platform.
- Seek and identify data sourcing from existing data sets integrated within the Seismic platform
- Proactively expand knowledge of all content, logic, data, and usage patters across content and user groups.
- Work quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow
- Articulate to non-technical clients about content, logic, and data usage, and potential utilization for new requests and changes.
- Partner with the US-based Seismic Publishing Operations team for larger platform releases and major programming.

Educational Requirements
- No Advanced Degree Required Preferred

Work Experience
- 3+ Years Required; 5+ Years Preferred

Physical Requirements
- Physical Requirements: Sedentary Work

Career Level

7PLFunction Overview: TIAA India Web Publishing Team in India
- The Seismic Publishing Operations team is responsible for managing and maintaining dynamic, client-facing presentation templates on behalf of TIAA Client Marketing and business-led content owners. The Seismic Publishing Associate will be responsible for making in-platform template changes, logic and rules management, documenting business and technical changes, troubleshooting and support for content owners, quarter-end data refresh process and testing, and other tasks related to the publishing of dynamic presentation templates.
- Position Summary and Impact:

- Position Summary : The Seismic Publishing Associate will be responsible for making in-platform template changes, logic and rules management, documenting business and technical changes, troubleshooting and support for content owners, quarter-end data refresh process and testing, and other tasks related to the publishing of dynamic presentation templates.
- Impact : Increase TIAA’s ability to scale highly configurable client presentations and marketing collateral using Seismic sales enablement/content publishing platform.
- Functional Responsibilities:

- Create/manage/update content within the Seismic platform
- Receive and fulfill requests for Seismic content and logic changes using a browser-based workflow tool (Workfront)
- Perform content and data validations duering testing and within quarter-end update cycles
- Create and share usage analytics to content owners and audience owner leads.
- Support the scoping and estimate process for new work intake
- Provide support to onshore publishing with various content management requests, testing, maintenance,data sourcing evaltuation, analytics reporting, and other tasks as needed
- Meet with internal customers and document business requirements including logic, data use, variable content, and slide selection options.
- Manage multiple projects, multiple internal clients
- Understand and communicate data and logic utilization within various document templates within the Seismic platform.
- Seek and identify data sourcing from existing data sets integrated within the Seismic platform
- Proactively expand knowledge of all content, logic, data, and usage patterns across content and user groups.
- Work quickly, efficiently and accurately in a fast-paced environment, juggling multiple requests simultaneously that may be in different stages of workflow
- Articulate to non-technical clients about content, logic, and data usage, and potential utilization for new requests and changes.
- Partner with the US-based Seismic Publishing Operations team for larger platform releases and major prog

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