IT Support Partner

3 months ago


Mumbai Maharashtra, India Trane Technologies Full time

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

**Job Summary**:

- Provides advanced break/fix support (PC’s/Personal Printers/Multifunction Printers/faxes/legacy phone systems).
- Perform on-site, repair and/or installation of computers.
- Providing technical support to Internal customers on operational or maintenance aspects of equipment.
- Performing general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support.
- Diagnosing mechanical, hardware, software, and systems failures, using established procedures.
- Aligns business needs to IT hardware and network capabilities.
- Supports business/sector specific IT infrastructure and hands on activities.
- Identifies opportunities to leverage and improve use of IT infrastructure.
- Develops improvement recommendations to optimize service delivery.
- Participate and contribute to asset optimization.

**Key Competencies**:

- Hands on experience in troubleshooting Windows based (multiple versions) laptops / Desktops.
- Working knowledge of Incident management ITSM platform, preferably ServiceNow
- Basic knowledge of computer networks, Servers, Linux.
- Good oral and written communications skills
- Possess strong interpersonal skills, Ability to explain key processes and procedures, to communicate well in a team setting.
- Strong customer service skills
- Ability to perform with mínimal supervision.
- Makes & keeps commitments.

**Experience and Qualifications**
- 5+ years’ experience in providing onsite technical support.
- BE/B.Tech/BSc/ Diploma in computer science or any related field

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.



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